• Computer / Desk Technician

    Keith Titus Corp (Weedsport, NY)


    Salary Range $24.00 - $28.00 Hourly

    Level Experienced

    Position Type Full Time

     

    Job Shift Monday - Friday: 8:00am to 4:30pm

     

    Travel Percentage Local

     

    Category Admin - Clerical

    Description

    Join our Page Trucking team today!

     

    Shift: Monday-Friday / 8:00am-4:30pm

     

    Hourly rate: $24.00-$28.00 (based on experience)

     

    Job purpose

     

    To ensure that computer systems and networks operate efficiently and effectively to support the smooth operation of an organization’s IT infrastructure. User and Management’s satisfaction with workstation performance – ticketing system and incoming requests

     

    Duties and responsibilities

     

    + New user/unit setup

    + Create user accounts including domain, email and various software systems

    + Request created via ticketing system

    + Hardware setup & configuration to users’ needs

    + Printer & copier setup and configuration to users’ needs

    + Software installation > setup & configuration

    + Documenting the standards for each of the above

    + Provide training on new systems or upgrades

    + User/unit maintenance (all logged in ticketing system)

    + Perform regular maintenance to prevent system failures and ensure optimal performance

    + Monitors computer performance

    + Updating and maintenance; including PC, tablets, laptops, phones, etc.

    + Software update and maintenance

    + Printer & copier updating & maintenance

    + Arrange maintenance sessions to discover and mend inefficiencies

    + Preventative desktop maintenance schedule and operation

    + Aids in the development of strategies for meeting future hardware needs

    + Monitor security measures to ensure data and system are protected

    + Documenting the standards for each of the above

    + Provide training or documentation for changes/upgrades

    + Troubleshooting/Resolution (all logged in ticketing system)

    + Provide assistance to users experiencing hardware or software issues

    + Desktop/unit network connectivity issues

    + Diagnosing and troubleshooting computer et al issues

    + Coach end users through common problems

    + Create records of repairs and fixes using the ticketing system

    + Documenting the standards for ticketing system and resolution expectations

    Qualifications

    Qualifications

    + Associates degree in Computer Science or other related courses or equivalent combination of education and computer repair and software configuration job-related experience.

    + Proven experience as a Computer Technician or other relevant role.

    + Experience with network installation.

    + Working knowledge of all the technological equipment and devices like computers, routers, etc.

    + Understanding data security and privacy on the web as well as from the computer system.

    + Knowledge of system and data recovery.

    + Ability to troubleshoot technical problems.

    + Good organization skills, time-management skills and communication skills.

    Physical requirements

    + Required to stand, walk, use hands/fingers, handle/feel and reach with hands and arms

    + Must be able to lift/move 20 lbs

    + Must be able to read, write, talk and hear