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Patient Services Associate- 1800 Assistant

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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

To provide prompt and courteous support to radiologists, residents, and all internal and external customers.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

+ Excellent medical, dental and vision coverage effective on your very first day

+ 2:1 Match on retirement savings

Responsibilities*

+ Be the primary point of contact for radiologists and residents.

+ Answer incoming calls and direct inquiries appropriately

+ Upload external imaging studies into Sectra accurately and efficiently

+ Monitor the ER and Inpatient lists in Sectra.

+ Monitor protocol worklists in MiChart.

+ Email 3D lab for images when requested by radiologist.

+ Page/call/communicate with providers as requested by radiologists.

+ Contact external hospitals and facilities to obtain imaging for emergency department and inpatient cases as requested.

+ Monitor UH/Mott ED/Inpatient work list. Upload external images into patient charts ensuring appropriate turn-around time.

+ Communicate with ER physicians regarding outside imaging requests.

+ Monitor the pager and respond promptly within established timeframes.

+ Create CDs for patients or physicians when needed.

+ Communicate with PACS Team and User Support as needed to resolve issues and support operations.

+ Communicate with 1700/1800 Residents to ensure timely response to emergent patient conditions.

+ Assist in the training of new employees.

+ Check Qgenda for doctor assignments.

+ Send imaging to St. Joseph/Trinity Health when notified in MiChart.

+ Monitor the tube station for any CD?s that may need to be uploaded.

+ Monitor UMHW studies for appropriate turnaround time.

+ Notify the radiologist or residents when the VA calls and document the call appropriately using the VA form.

+ Maintain cleanliness to the 1800 Assistant area and light cleaning/stocking when necessary.

+ Identify opportunities for improvement in departmental processes and procedures and provide recommendations to enhance workflow.

Required Qualifications*

+ Demonstrates a high standard of teamwork by demonstrating adaptability, dependability, flexibility, and willingness to share information and resources.

+ Demonstrate the ability to work independently in a fast-paced, ever-changing, and potentially stressful environment.

+ Demonstrate strong organizational skills with the ability to prioritize work effectively.

+ Demonstrate professionalism, attention to detail, and the ability to follow direction and accept constructive feedback.

+ Demonstrate strong written communication skills, including correct spelling and proper grammar.

+ Demonstrate strong interpersonal and verbal communication skills, including active listening.

+ Demonstrate reliability, including maintaining excellent attendance.

+ High School diploma or equivalent.

+ Two or three years of experience in direct customer service role, involving face-to-face or phone-based patient/customer interaction.

+ Basic knowledge of medical terminology.

+ Availability to work holidays are required.

Desired Qualifications*

+ Previous experience in healthcare or radiology environment.

+ Knowledge of health system policies and procedures.

+ Basic understanding of radiology workflows, terminology, and imaging systems

+ Knowledge of MiChart is preferred.

+ Knowledge of Medicom is preferred.

+ Knowledge of Sectra is preferred.

+ Knowledge of Microsoft Teams is preferred.

Work Schedule

Monday 4:00pm-12:00am

Wednesday 4:00pm-8:00pm

Friday 4:00pm-12:00am

20 Hours per week

Work Locations

University Hospital

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.

Job Detail

Job Opening ID

272984

Working Title

Patient Services Associate- 1800 Assistant

Job Title

Patient Services Associate

Work Location

Michigan Medicine - Ann Arbor

Ann Arbor, MI

Modes of Work

Onsite

Full/Part Time

Part-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

Um Hospital

Department

MM Rad Diagnostic Pavil

Posting Begin/End Date

1/15/2026 - 1/22/2026

Salary

$43,056.00 - $62,462.40

Career Interest

Radiology

Service Employees Intl Union (SEIU)