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Responsibilities

Partner with business stakeholders, product owners, and IT teams to understand objectives, processes, and system needs, translating them into clear functional and system requirements. Lead discovery sessions, interviews, and workshops to document requirements and support solution design that aligns with business goals and long term architecture standards. Analyze existing applications, workflows, and data to identify gaps, inefficiencies, and opportunities for improvement.

Support project delivery by contributing to scope definition, planning, and coordination with project managers, developers, and cross functional teams. Create functional specifications, workflow diagrams, and documentation to guide development and implementation. Define acceptance criteria, support quality assurance activities, and lead user acceptance testing to ensure solutions meet business and technical expectations.

Serve as a trusted liaison between business and technology teams, ensuring clear communication and alignment throughout the delivery lifecycle. Collaborate with data and analytics teams to support data integration, reporting, and dashboard development for operational and strategic insights. Coordinate releases with DevOps and support teams, monitor post launch performance, gather feedback, and drive continuous improvements.

Ensure applications comply with regulatory and security requirements including SOX and PCI DSS by working closely with cybersecurity and risk teams. Support audits, risk assessments, and disaster recovery planning. Stay current with emerging technologies and best practices, proactively recommending enhancements to systems, processes, and tools.

Required Skill

+ Bachelor’s degree in Information Technology, Business, or a related field.

+ Minimum of three years of experience in a Business Systems Analyst or similar role.

+ Strong analytical and problem solving skills with the ability to document and model business processes and system workflows using tools such as Visio or Lucidchart.

+ Experience working with enterprise systems such as ERP and CRM platforms.

+ Proficiency with project and delivery tools including Jira, Azure DevOps, or similar platforms.

+ Excellent communication skills with the ability to translate complex technical concepts for non technical audiences.

+ Working knowledge of regulatory and compliance requirements such as SOX and PCI DSS.

Desired Skill

+ Experience with low code platforms, SQL, data visualization, and reporting tools.

+ Exposure to cloud native and modern application architectures including microservices, containers, Docker, and Kubernetes.

+ Familiarity with DevOps tools and workflows such as Git, Jenkins, and CI CD pipelines.

+ Experience supporting data driven decision making through dashboards and analytics.

+ Agile or product related certifications such as CSPO, PSPO, or SAFe are a plus.

+ Ability to adapt quickly, work independently, and thrive in a fast paced, collaborative environment.

If you are eager to bridge business needs with impactful technology solutions and grow your career in a dynamic environment, we encourage you to apply to this job.

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

For information on the compensation range for the job and an overview on benefits that HTC Global Services offers please email [email protected]. The salary, other compensation and benefits information shared by HTC would be accurate as of the date of sharing the information. The disclosed range would consider factors not limited to, geographic location, educational qualification, relevant experience, certifications, skills, suitability/fit for the role, and business or organizational needs. HTC Global services reserves the right to modify the ranges at any time, subject to applicable law.

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