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Join Cleveland Clinic Union Hospital and experience world class healthcare at its best. Located in Dover, Ohio, the award-winning not-for-profit Union Hospital serves the communities of eastern Ohio. Here, you will be part of a talented, compassionate, and driven team of caregivers, work with state-of-the-art technology and provide stellar patient care.

Customer service caregivers deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. As a Patient Access Representative, you are responsible for registering, scheduling and preregistering patients for inpatient, emergency and outpatient tests and procedures, educating patients regarding their benefit levels, and collecting and recording payments prior to, or at the time of, service. You will work face-to-face with diverse populations of patients to ensure a seamless model of access for patients, physicians and family members and leave a positive, lasting impression.

A caregiver in this role works nights| 10:00pm-6:00am| four days one week, three days the next| rotating weekend and holiday requirements.

A caregiver who excels in this role will:

+ Provide a comprehensive set of business and financial related services during the patient access process on the day the patient arrives at the facility to receive service.

+ Perform registrations by completing an accurate face to face interview to obtain demographic, insurance, medical and financial information.

+ Crosstrain staff in all areas of Patient Access at any facility, including but not limited to, Front Desk, Admitting Office, ED and Cashier.

+ Maintain productivity and quality standards.

+ Function as a Super User.

+ Work on a workstation on wheels (mobile workstation).

+ Act as a resource for training new team members and during the implementation of new processes.

+ Provide registration and cash collection access in Epic.

Minimum qualifications for the ideal future caregiver include:

+ High School Diploma or GED and two years of experience in a customer service facing role OR an associate's degree and one year of experience OR a bachelor's degree

+ Basic PC software application knowledge and ability to use multiple data systems

+ Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year

Preferred qualifications for the ideal future caregiver include:

+ Three or more years of customer service experience

Physical Requirements:

+ Ability to communicate and exchange accurate information.

+ Ability to perform work in a stationary position for extended periods.

+ Ability to work with physical records or operate a computer or other office equipment.

+ In some locations, ability to travel throughout the hospital system.

+ In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

+ Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $15.75

Maximum hourly: $21.65

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities