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Job Title: Technology Control Analyst

Pay Range: 65k - 85k

What’s the Job?

About the Role

The Technology Control Analyst will be reporting to the Director of Technology Control. You will support technology governance, operational resiliency, and risk management across the firm. This position offers hands-on experience in business continuity planning, vendor management, IT service management, records management, and physical security.

Responsibilities

Business Continuity and Resiliency

+ Support review and updating of Business Continuity Plans (BCPs) and runbooks for various business lines

+ Assist in conducting testing for vendor and internally hosted applications to improve failover times and align Recovery Time Objectives (RTOs)

+ Help maintain the firm’s Crisis Communication tools and ensure employee data is accurate for emergency notifications

+ Coordinate planned power outages and maintenance visits (HVAC, UPS, controls monitoring)

+ Participate in post-incident reviews and document resiliency improvements

Vendor Management & ESG Reporting

+ Support mapping of applications and services to vendors for improved tracking and visibility

+ Develop advanced reports utilizing complex queries and pivot tables in Excel and PowerBI

+ Ensure all vendors are assessed and follow the vendor management process collaborating with both vendor contacts and internal vendor owners

+ Gather relevant ESG information for annual reporting

Technology Change, Incident, and Problem Management

+ Assist with design and testing of processes in ServiceNow related to Change, Incident, and Problem Management

+ Facilitate regular technology production operations reporting to review and align on change, incident, and problem management

+ Review and update training materials and procedures for technology teams

+ Prepare and update technology control dashboards and monthly reports and reviews

+ Assist with technology control projects and enhancements

Books and Records Management

+ Support lifecycle management of physical and electronic records, identifying documents for destruction to reduce storage costs and mitigate legal risk

+ Assist in reconciling retention schedules against regulatory requirements (e.g., FINRA) and identify compliance gaps

+ Analyze vendor invoices for accuracy and support development of automated reconciliation solutions

Physical Security Administration

+ Administer physical security systems (Brivo, Alta) including managing platform access globally

+ Resolve badge access break-fix issues and generate ad-hoc access reports

+ Coordinate with facilities teams on security system maintenance, upgrades, and decommissioning projects

+ Conduct periodic badge access audits

Qualifications

+ 1-3 years of relevant experience in business analysis, technology operations, IT service management, or risk management

+ Bachelor's degree

+ Strong proficiency in Microsoft Excel (pivot tables, complex formulas, data manipulation)

+ Experience with ServiceNow or similar ITSM platforms preferred

+ Knowledge of ITIL v4 framework

+ Experience with PowerBI or data visualization tools preferred

+ Process automation experience a plus

+ Understanding of business continuity principles preferred

+ Familiarity with regulatory requirements (FINRA, SEC) a plus

+ Critical thinker with self-directed approach and ability to influence change

+ Strong communication and analytical skills

+ Motivated self-starter with drive to learn business objectives and products

+ Detail-oriented with ability to manage multiple priorities

+ Experience collaborating with cross-organizational groups

+ Willingness to travel as needed

IL & MN Benefits Verbiage Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans

• Dental Plan

• Vision Plan

• Health Savings Account

• Health Flexible Spending Account

• Dependent Care Flexible Spending Account

• Supplemental Life Insurance

• Short Term and Long-Term Disability Insurance

• Business Travel Insurance

• 401(k

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells

_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.