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Human Services Program Representative 2

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Human Services Program Representative 2

Salary

$77,379.00 - $117,497.00 Annually

Location

Allegheny County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2026-40304-41740

Department

Department of Human Services

Division

HS Bur Chldn Fmly Srvs

Opening Date

01/15/2026

Closing Date

1/28/2026 11:59 PM Eastern

Job Code

41740

Position Number

50491675

Union

Non-Union

Bargaining Unit

F3

Pay Group

ST09

Bureau / Division Code

00211610

Bureau / Division

Bureau of Children and Family Services

Worksite Address

11 Stanwix Street

Worksite Address

Room 260

City

Pittsburgh, Pennsylvania

Zip Code

15201

Contact Name

Ashley Sattizahn

Contact Phone

717.705.2913

Contact Email

[email protected]

+ Description

+ Benefits

+ Questions

THE POSITION

Take on a leadership role in the Office of Children, Youth and Families within the Department of Human Services! The Bureau of Children and Family Services (BCFS) is seeking a driven and hardworking Human Services Program Representative 2 to help guide our team. In this role, you will work with your fellow staff and directors to monitor the delivery of services by county and private children and youth social service agencies. Apply today and use your experience in evaluating human services programs to help the children of Pennsylvania!

Watch this video (https://pacast.com/players/cmsplayerHD.asp?video\_filename=app\_SWOCYFInterviewThirdCut.m4v) to see how you can make a difference working for the Office of Children, Youth and Families!

DESCRIPTION OF WORK

In this position, you will be responsible for the administrative work assisting the direction of the statewide licensing operations of county children and youth agencies, as well as other public and private agencies serving dependent and delinquent Pennsylvania youth. Your work will involve assisting in planning, organizing, directing, and coordinating statewide licensing operations and monitoring child welfare services. You will develop and oversee a plan for interconnectivity within and across BCFS Regional Offices. Further duties will include assisting regional offices in the review of county children and youth agency annual plans and needs based budgets to ensure that they are accurate and reflect federal mandates, departmental goals, objectives, and priorities. Additionally, you will advise the Bureau Director on matters related to special initiatives.

Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=50491675) .

Work Schedule and Additional Information:

+ Full-time employment

+ Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.

+ Office of Children, Youth and Families is willing to work with the selected candidate to identify the closest facility as a work location to their residence.

+ Telework: You may have the opportunity to work from home (telework) part-time up to 3 days a week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office closest to your residence . The ability to telework is subject to change at any time. Additional details may be provided during the interview.

+ Salary: In some cases, the starting salary may be non-negotiable.

+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

+ One year as a Human Services Program Representative 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration);or

+ Four years of professional experience developing, implementing, or evaluating a human service program, and a bachelor’s degree;or

+ An equivalent combination of experience and training.

Other Requirements:

+ You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.

+ You must be able to perform essential job functions.

How to Apply:

+ Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

+ Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

+ 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

+ Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

+ Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

+ Your score is valid for this specific posting only.

+ You must provide complete and accurate information or:

+ your score may be lower than deserved.

+ you may be disqualified.

+ You may only apply/testoncefor this posting.

+ Your results will be provided via email.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

Have you been employed by the Commonwealth of Pennsylvania as a Human Services Program Representative 1 for one or more years full-time?

+ Yes

+ No

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

03

How many years of full-time professional experience do you possess in developing, implementing, or evaluating a human service program?

+ 4 years or more

+ 3 but less than 4 years

+ 2 but less than 3 years

+ 1 but less than 2 years

+ Less than 1 year

+ None

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

05

How much graduate coursework have you completed in fields related to public health or a social or behavioral science?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable.? You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left.?You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report.? We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting visitingwww.naces.organd clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

+ 30 or more credits

+ 15 but less than 30 credits

+ Less than 15 credits

+ None

06

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .

+ Yes

07

WORK BEHAVIOR 1 – RESEARCH AND INTERPRET REGULATIONS, POLICIES, PROCEDURES, AND ADMINISTRATIVE DECISIONS

Research and interpret federal, state, county, and departmental regulations, policies, procedures, and administrative decisions pertaining to human service providers such as children and youth services, mental health services, intellectual disabilities services, developmental disabilities services, autism services, substance abuse services, and managed care organizations to county and agency directors, staff, program participants, stakeholders, and others to ensure that legal mandates are consistently applied and that services and programs are in compliance.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

+ A. I have professional experience researching and interpreting federal, state, county, and departmental regulations, policies, procedures, and administrative decisions pertaining to human service providers AND managed care organizations to county and agency directors, staff, AND program participants and stakeholders to ensure that legal mandates are consistently applied and that services and programs are in compliance.

+ B. I have professional experience researching and interpreting federal, state, county or departmental regulations, policies, procedures, and administrative decisions pertaining to human service providers to county and agency directors, staff, OR program participants and stakeholders, OR managed care organizations or service providers to ensure legal mandates are consistently applied and that services and programs are in compliance.

+ C. I have professional experience researching OR interpreting any regulations, policies, procedures, or administrative decisions pertaining to any human service area to ensure legal mandates are consistently applied and that services and programs are in compliance.

+ D. I have NO experience related to this work behavior.

08

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ Your role in researching or interpreting regulations, policies, procedures, or administrative decisions (indicate if federal, state, county, or departmental)

+ The type of programs (human service provider, managed care organization, etc.) and parties involved (county or agency directors, staff, program participants, etc.)

+ Your specific duties and level of responsibility

09

WORK BEHAVIOR 2 – REVIEW, ANALYZE, AND EVALUATE OPERATIONAL DOCUMENTS

Review, analyze, and evaluate the contents of operational documents such as program proposals, contracts, requests for proposals, annual plans, fiscal reports, annual expenditure reports, policies and procedures developed by various county, agency, facility, managed care organizations, and human service providers such as children and youth services, mental health services, intellectual disabilities services, developmental disabilities services, autism services, and substance abuse services; recommend actions (and direct as necessary) to counties, agencies, or facilities to assist in improving and upgrading the quality of services provided to program participants and in maintaining efficient operations, consistency, and compliance with stated goals, priorities, and resources.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

+ A. I have professional experience reviewing, analyzing, AND evaluating the contents of operational documents such as program proposals, contracts, requests for proposals, annual plans, AND fiscal reports and annual expenditure reports of various county, agency, facility, managed care organizations, and human service providers; AND I have professional experience recommending actions to counties, agencies, or facilities to assist in improving and upgrading the quality of services provided to program participants and in maintaining efficient operations, consistency, and compliance with stated goals, priorities, and resources.

+ B. I have professional experience reviewing, analyzing, AND evaluating the contents of operational documents such as program proposals OR contracts, requests for proposals, and annual plans OR fiscal reports and annual expenditure reports of various county, agency, facility, managed care organizations, and human service providers; OR I have professional experience recommending a course of action to counties, agencies, or facilities based on others' fiscal reports.

+ C. I have professional experience reviewing contracts OR requests for proposals OR fiscal reports pertaining to any human service area.

+ D. I have NO experience related to this work behavior.

10

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ Your role in reviewing, analyzing, or evaluating operational documents

+ The type of operational documents (program proposals, contracts, requests for proposals, fiscal reports, etc.)

+ Your role in recommending a course of action to counties, agencies, or facilities

+ Your specific duties and level of responsibility

11

WORK BEHAVIOR 3 – MONITOR PROGRAM AND CONTRACT COMPLIANCE

Monitor program and contract compliance by analyzing and evaluating the administrative (personnel and facilities management), fiscal, and information and programmatic systems operating at county programs, public and private human services agencies and facilities such as children and youth services, mental health services, intellectual disabilities services, developmental disabilities services, autism services, substance abuse services, and managed care organizations in order to identify fraud, waste, abuse, and non-compliance; investigate incidents of alleged abuse and other complaints to ensure the health, safety, and rights of individuals to ensure adherence of federal, state, county, and departmental standards, regulations, policies, and rules; apply quality management principles to identify areas for performance improvement.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

+ A. I have professional experience monitoring program AND contract compliance by analyzing and evaluating the administrative, fiscal, and information and programmatic systems operating at county programs, public and private human services agencies and facilities such as children and youth services, mental health services, intellectual disabilities services, developmental disabilities services, autism services, substance abuse services, and managed care organizations in order to identify fraud, waste, abuse, and non-compliance; AND I have professional experience investigating incidents of alleged abuse and other complaints to ensure the health, safety, and rights of individuals ensuring adherence to federal, state, county, and departmental standards, regulations, policies, and rules; AND I have professional experience applying quality management principles to identify areas for performance improvement.

+ B. I have professional experience monitoring program AND contract compliance at human services agencies and facilities; OR I have professional experience investigating incidents of alleged abuse and other complaints to ensure the health, safety, and rights of individuals ensuring adherence to federal, state, county, and departmental standards, regulations, policies, and rules.

+ C. I have professional experience monitoring program OR contract compliance; OR I have professional experience investigating incidents pertaining to any human service area.

+ D. I have NO experience related to this work behavior.

12

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ Your role in monitoring program or contract compliance

+ Your role in analyzing and evaluating administrative, fiscal, and information/programmatic systems

+ Your role in (and reason for) investigating incidents of alleged abuse or other complaints

+ Your specific duties and level of responsibility

13

WORK BEHAVIOR 4 – PROVIDE TECHNICAL ASSISTANCE AND CONSULTATION

Provide technical assistance, consultation, oversight, and techniques to children and youth services, mental health services, intellectual disabilities services, developmental disabilities services, autism services, substance abuse services, and managed care organizations, as well as program administrators, executive directors, direct service supervisors and workers, community advisory boards, work groups, program participants and families, and various advocacy groups on administrative and professional matters in order to improve the quality of services rendered to program participants. Technical assistance is consistent with program objectives and standards including program design, program participant service plans, program service development, annual plans, fiscal appropriations and expenditures, licensing, fiscal and program initiatives/priorities, compliance violations and solutions, and overall program evaluation methods.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

+ A. I have professional experience providing technical assistance AND consultation on administrative and professional matters to children and youth services, mental health services, intellectual disabilities services, developmental disabilities services, autism services, substance abuse services, and managed care organizations, as well as to program administrators, executive directors, direct service supervisors and workers, community advisory boards, work groups, program participants and families, and various advocacy groups which includes technical assistance concerning annual plans, fiscal appropriations and expenditures, licensing, fiscal and program initiatives/priorities, compliance violations and solutions, and overall program evaluation methods.

+ B. I have professional experience providing technical assistance AND consultation to organizations, human service providers, or program participants of social services OR providing technical assistance related to annual plans, fiscal appropriations and expenditures, licensing, and fiscal and program initiatives/priorities, compliance violations and solutions, and overall program evaluation methods.

+ I have professional experience providing technical assistance to any social service agency/group.

+ D. I have NO experience related to this work behavior.

14

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ The types of agencies, providers, or groups you provided technical assistance or consultation

+ The area in which you provided technical assistance (annual plans, fiscal expenditures, program requirements, etc.)

+ Your specific duties and level of responsibility

15

WORK BEHAVIOR 5 – SUPERVISE EMPLOYEES

Supervise lower-level employees and contract staff by assigning, reviewing, and evaluating work performance and training needs, approving leave and travel requests, reviewing grievances and complaints (including conducting the initial investigation into causes and conditions and discussing issues and findings with employee), resolving complaints and/or recommending solutions, and disciplining subordinates as needed.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

+ A. I have experience supervising employees of a human service provider by reviewing and evaluating work performance and training needs of lower-level employees, approving leave and travel requests, reviewing grievances and complaints (including conducting the initial investigation into causes and conditions and discussing issues/findings with employee), resolving complaints and/or recommending solutions, and disciplining subordinates as needed.

+ B. I have experience supervising employees not related to human services as described above; OR I have lead work experience in a human service provider agency or organization.

+ C. I have NO experience related to this work behavior.

16

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ Your role in supervising employees (approving leave, reviewing work performance, reviewing complaints, etc.)

+ The field you supervised (human service provider or other)

+ Your specific duties and level of responsibility

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov