• Customer Service Specialist

    Aston Carter (Valencia, CA)


    Job Title: Customer Service SpecialistJob Description

     

    The Senior Customer Service Specialist acts as the primary liaison between the company and major aerospace customers, overseeing all routine business activities related to customer orders. This role involves processing purchase orders, coordinating schedule changes, offering post-sale support, preparing price quotes, and resolving billing disputes. The ideal candidate will possess strong ERP and Microsoft Office skills, excellent communication abilities, and the capacity to work collaboratively across internal teams to ensure customer satisfaction and efficient order management.

    Responsibilities

    + Process customer purchase orders efficiently.

    + Coordinate schedule changes to meet customer needs.

    + Provide comprehensive post-sale support.

    + Prepare accurate price quotes for customers.

    + Resolve billing disputes promptly and effectively.

    + Manage order entry, including from multiple portals.

    + Oversee portal management for various customer portals.

    + Administer contracts, including long-term agreements and terms and conditions.

    + Assist with price estimates and coding as part of a broader scope.

    Essential Skills

    + Minimum of 5 years of customer service experience.

    + Experience in the aerospace industry.

    + ERP system knowledge, preferably AS400 or Oracle.

    + Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

    + Excellent communication and interpersonal skills.

    + Strong organizational and multitasking abilities.

    + Ability to work independently and take initiative.

    Additional Skills & Qualifications

    + AS/AA degree or equivalent.

    + Flexibility to meet diverse customer needs.

    + Experience with contracts administration and pricing.

    Work Environment

    The position is fully onsite, operating Monday to Friday from 7 am to 3:30 pm PST. The work setting is a cubicle environment, within a team of 6-8 members, adhering to ITAR compliance regulations.

     

    Job Type & Location

     

    This is a Contract to Hire position based out of Valencia, CA.

    Pay and Benefits

    The pay range for this position is $26.01 - $38.70/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Valencia,CA.

     

    Application Deadline

     

    This position is anticipated to close on Feb 2, 2026.

    About Aston Carter:

    Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.