"Alerted.org

Short Description

Bowman has an opportunity for a Dry Utilities Service Representative II to join our team in Rockville, MD.

At Bowman, we believe in creating opportunities for aspiring people to thrive and achieve ambitious goals. That’s why a career at Bowman is more than a job. It is an opportunity to be part of a diverse and engaged community of professionals, to be treated as a respected and valued member of a motivated team and to be empowered to do exceptional work that advances the best interest of everyone involved. We recognize the importance of creating a work environment that is both rewarding to our employees and supportive of our unwavering commitment to provide unparalleled service to our clients.

Purpose

Assist in developing the design of dry utilities, work collaboratively in navigating dry utility review and coordination processes, and contribute to fostering positive client and stakeholder relationships for dry utilities on land development projects.

Responsibilities

Leadership and Direction

+ Working under supervision, receiving guidance on complex design and review issues while managing day-to-day utility service coordination independently.

+ Provide responsive and professional client service, ensuring questions and concerns are addressed in a timely manner.

At the Operational and Company Level

+ Assist senior staff members to develop the design for the removal, relocation and installation of electric, telecommunications and natural gas systems and services.

+ Work with project managers on utility design, service processes and requirements.

+ Collaborate with internal and external teams to support utility service requests and ensure smooth integration into overall project plans.

+ Work with and maintain professional relationships with utility providers, municipalities, and clients to facilitate compliance and timely responses.

+ Represent the company in meetings with utility representatives, property owners, and contractors on basic projects as needed.

Do the Work

+ Work with team members, design team and clients to gain an understanding of existing conditions and project requirements for electric, telecommunications and natural gas services.

+ Perform field work to confirm existing conditions on basic projects.

+ Assist in development of the design of the dry utilities and work with engineers and designers to draft designs and plans. Process and track service requests with electric, telecommunications, gas, and other dry utility providers.

+ Collaborate contact between the company, clients, and utility providers, to assist the project manager in facilitating efficient coordination, communication, and resolution of service, design and construction related matters.

+ Coordinate service applications, approvals, and scheduling of utility installations and relocations.

+ Assist in communicating utility requirements to project managers, field staff, and clients.

+ Contribute to resolving conflicts and troubleshoot service-related issues between project teams, clients, and providers.

+ Maintain detailed records of utility service requests, timelines, and project impacts.

+ Participate in project development and construction meetings.

+ Support billing, reporting, and project documentation as it relates to utility service coordination.

Success Metrics and Competencies

_Ideal candidate will consistently demonstrate…_

+ Strong client service and relationship management skills.

+ Ability to manage multiple utility service requests across projects and deadlines.

+ Detail orientation and accuracy in tracking requests and documentation.

+ Proactive problem-solving and conflict resolution abilities.

+ Ability to work both independently and as part of a team.

+ Commitment to promoting the reputation of the company through quality work and service delivery.

+ Ability to manage multiple tasks and shift priorities in a fast-paced environment.

+ Ability to work both independently and within a team environment.

+ High level of motivation and a problem-solving attitude.

+ Strong sense of urgency in responding to constituents.

+ Effective verbal and written communication skills.

+ Strong work ethic and commitment to quality.

+ Self-reliance and ability to operate independently with limited direction.

+ Commitment to promoting the reputation of the company through quality of work and attention to detail.

+ Commitment to becoming a “citizen” of the broader organization, breaking down barriers and silos.

Qualifications

+ High School Diploma or GED required; Associate’s or Bachelor’s degree in Business, Construction Management, Engineering, or related field preferred.

+ 3+ years of experience in utility coordination, customer service, or construction support roles.

+ Familiarity with utility company processes, standards, and service requirements strongly preferred.

+ Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

+ Experience with project tracking systems or customer service software a plus.

+ Valid driver’s license and acceptable driving record required.

About Bowman

Are you ready to build a career that makes a lasting impact? At Bowman, our people are at the center of everything we do. We’re committed to creating an environment where employees can thrive both personally and professionally, while helping to shape the infrastructure of tomorrow.

A career at Bowman means being part of a collaborative, forward-thinking organization where innovation, inclusion, and growth are encouraged at every level. We offer competitive compensation, a supportive work environment, and benefits designed to help our employees succeed.

Our comprehensive benefits package includes:

+ Medical, dental, vision, life, and disability insurance

+ 401(k) retirement savings plan with company match

+ Paid time off, sick leave, and paid holidays

+ Tuition reimbursement and professional development support

+ Discretionary bonuses and other performance-based incentives

+ Employee Assistance Program (EAP), wellness initiatives, and employee discounts

Eligibility for certain benefits may vary based on position, location, and employment status.

Physical Demands and Working Environment

+ Primarily indoor professional office environment, which can consist of possible bright/dim light, noise, fumes,

+ odors, and traffic.

+ Mobility around an office environment.

+ Occasional outdoor work environment and may be exposed to outside weather conditions, varying

+ temperatures, excessive noise, and/or potential hazards.

+ Mobility around a job/construction site to include walking, bending, crawling, climbing, squatting, or kneeling

+ and wearing of required Personal Protective Equipment (PPE).

+ Frequent and prolonged use of standard office equipment such as computers, phones, photocopiers, filing

+ cabinets and fax machines.

+ Occasional lifting or carrying up to 20 pounds.

+ Occasional pushing or pulling up to 20 pounds.

+ Occasional reaching outward or above shoulder.

Job Description Disclaimer

Note: While this job description is intended to be an accurate reflection of the job requirements, it is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary at any time with or without notice.

Bowman is proud to be an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (https://bowman.com/wp-content/uploads/2023/11/EEO-Policy-1.pdf) . If you’d like more information on your EEO rights under the law, please click here (https://www.dol.gov/general/topic/discrimination) .

Bowman has an obligation to provide and maintain a safe, healthy, and productive environment for its employees and clients. We are committed to maintaining a drug and alcohol-free workplace.

If you have any questions about the application process, please email [email protected] .

Bowman is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please go here: https://bowman.com/wp-content/uploads/2023/11/EEO-Policy-1.pdf. If you’d like more information on your EEO rights under the law, please go here: https://www.dol.gov/general/topic/discrimination.