"Alerted.org

Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.

We are PCI.

Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.

Position Summary

The Observability Engineer will design, implement, and manage PCI Pharma's enterprise monitoring and observability platform, leading the strategic migration from SolarWinds to Dynatrace. This role is critical for enabling proactive incident detection, performance optimization, and operational visibility across hybrid infrastructure spanning on-premises data centers, cloud environments, and global manufacturing facilities with IT/OT convergence requirements.

Key Responsibilities

+ Lead the enterprise-wide migration from SolarWinds to Dynatrace, including architecture design, agent deployment, and dashboard development

+ Design and implement comprehensive monitoring coverage for servers, network devices, applications, databases, and cloud resources across 16 global sites

+ Develop custom dashboards, alerts, and automated remediation workflows aligned with operational KPIs

+ Establish baseline metrics and anomaly detection rules for proactive incident identification

+ Integrate observability platform with ServiceNow for automated incident creation and enrichment

+ Configure monitoring for IT/OT environments including manufacturing systems, SCADA, and industrial control systems

+ Implement synthetic monitoring for critical business applications and user experience tracking

+ Design log aggregation and correlation strategies for security event monitoring in coordination with SECURE team

+ Create runbooks and standard operating procedures for alert response and escalation

+ Provide 24x7 monitoring strategy and coordinate with global follow-the-sun operations team

+ Integrate backup monitoring via Veeam reporting and alerting for RPO/RTO compliance visibility

+ Optimize monitoring costs through efficient data retention policies and license management

+ Train operations staff on platform usage, dashboard interpretation, and alert response procedures

Required Qualifications

+ Bachelor's degree in Computer Science, Information Technology, or related field

+ 5+ years of experience in infrastructure monitoring and observability

+ Hands-on experience with Dynatrace including OneAgent deployment, Davis AI, and dashboard development

+ Strong experience with SolarWinds (NPM, SAM, VMAN) for migration planning

+ Proficiency in monitoring network infrastructure (Cisco switches, routers, firewalls)

+ Experience monitoring VMware vSphere environments

+ Knowledge of cloud monitoring for Azure and AWS workloads

+ Strong scripting skills (PowerShell, Python, Bash) for automation

+ Understanding of SNMP, WMI, API-based monitoring approaches

+ Experience with log management and SIEM integration

Preferred Qualifications

+ Dynatrace Professional or Associate certification

+ Experience in pharmaceutical or manufacturing environments

+ Knowledge of IT/OT monitoring and industrial protocols (OPC-UA, Modbus)

+ Experience with AIOps and machine learning for anomaly detection

+ Familiarity with OpenTelemetry and distributed tracing

+ ServiceNow Event Management experience

Technical Skills & Tools

Dynatrace (OneAgent, ActiveGate, Davis AI) • SolarWinds (NPM, SAM, VMAN, NCM) • VMware vSphere / vRealize Operations • Cisco networking (IOS, NX-OS) • Azure Monitor / AWS CloudWatch • PowerShell / Python scripting • ServiceNow Event Management • Veeam Backup & Replication monitoring • ELK Stack fundamentals

Key Performance Indicators

+ Monitoring coverage (target: 100% of critical assets)

+ Mean Time to Detect (MTTD) improvement (target: <5 minutes for P1)

+ False positive rate (target: <5%)

+ Dynatrace migration completion (target: 100% by Q4)

+ Dashboard adoption rate (target: >80% of operations staff)

Join us and be part of building the bridge between life changing therapies and patients. Let’s talk future (https://pci.com/)

Equal Employment Opportunity (EEO) Statement:

_PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status._

_At PCI, Equity and Inclusion are at the core of our company’s purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity – at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture._

Why work for PCI Pharma Services?

At PCI, we have an uncompromising focus on providing quality and operational excellence and providing the industry leading customer experience. Our people make all of this happen, so providing an industry leading experience for our people is equally as important. By creating an authentic culture of purposeful work, we aspire to be an interesting and fulfilling place for talented individuals to grow careers. We live a philosophy of intentional learning combined with real-life experience supported by a fair and competitive rewards program. We are individuals, teams and a company that believes in our purpose and our approach is simple, the people who work at PCI fuel our business; we don’t say no, we figure out how.

PCI Pharma Services is an Equal Opportunity Employer/Vet/Disabled