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9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144

CarMax, the way your career should be!

About this job

The Associate Strategic Program Manager at CarMax Auto Finance (CAF) is responsible for supporting the discovery and delivery of a suite of products that are valuable and usable for the CarMax Auto Finance business and feasible to implement from a technology and business point of view. In this role, you will have the opportunity to work with and support different teams in the discovery and creation of next generation tools and processes to provide a better experience to CAF customers and associates - positioning CAF as a best-in-class Auto Finance company. In this role a candidate will support project and product work, user experience and performance metrics of the project or product, and strategy and communication dashboards. In addition, ensuring the initiative goals are aligned with the broader program strategy and identifying contingencies and dependencies on other initiatives.

About this job

The Consultant II, Strategic Initiative Management at CarMax Auto Finance (CAF) is responsible for supporting the discovery and delivery of a suite of intiatives that are valuable and usable for the CarMax Auto Finance business and feasible to implement from a technology and business point of view. In this role, you will have the opportunity to work with and support different teams in the discovery of next prioritized intakes and processes to provide a better experience to CAF customers and associates - positioning CAF as a best-in-class Auto Finance company. In this role a candidate will support initiative intake work, user experience and remediation needs, and performance metrics of the initiative, and strategy and communication dashboards. In addition, ensuring the initiative goals are aligned with the broader CAF strategy and identifying contingencies and dependencies on other initiatives or associate capacity.

What you will do

+ Support identification of associate and customer implications for inventoried initiatives

+ Grow knowledge of the following as it relates to the Product/Initiative:

+ Customer needs, pain-points and opportunities.

+ The business, the stakeholder needs, and constraints.

+ The retail, finance, and automotive industries.

+ Maintain recurring Initiative Management meetings and solicit and organize presenter agendas

+ Elevate concerns in capacity for a cross-functional team of engineers, designers, and business owners to drive the prioritization.

+ Assist in tracking and communication of trends and accomplishments related to project and Tech Sprint (smaller sized) items.

+ Assist in scheduling meetings with Strategic Planning and Delivery partners for the creation of communications and presentations for project, product, and strategic initiatives.

+ Track, document, and provide project and product initial ROI metrics and wins, partnering with data team partners to collect input needed

+ Build relationships with key business partners to ensure initiative plans are aligned with company objectives/plans.

+ Assist with coordination and communication needs for vendor contacts.

+ Identify enhancements to guidelines, policies, practices, and procedures to drive improvements to internal product management and development processes; partner with managers to identify opportunity areas and determine best practices.

+ Assist with identifying change management or ADKAR needs; help create change management documentation

+ Provide support in the prioritization, initiative alignment and status reporting of the Strategic Plan.

+ Help support creation of dashboards and reporting to reflect the status of system enhancement request; track and monitor enhancements to reporting/dashboarding for Strategic Planning and Delivery.

+ Schedule and maintain attendee list for prioritization meetings and/or remediation related action plans

+ Support departmental objective success needs, as defined.

Help to drive collaborative innovation to identify unique solutions to company needs

Drawing on research and data, you’ll bring new insights to the development of company processes, vision, and plans. Your forward-thinking and strategic approach will be matched by an urge to drive rapid initiative delivery and make a real impact on the business. To do this, you must be able to innovative, organized, and gain buy-in from others, partnering cross-functionally to scale the experiences we build for CAF customers.

Qualifications and requirements

+ Undergraduate degree in a relevant discipline

+ 1-2 years’ experience in strategy, initiative, and/or product management or a related field preferred

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.