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Location:

2727 N Central Ave, Phoenix, Arizona 85004 United States of America

U-Box Operations Analyst (IN-HOUSE ONLY)Annual Salary Range: $45,000 – $60,000Compensation is based on experience, skills, and internal equity. Position Overview

+ Moving Help is seeking an experienced U-Box Operations Analyst to play a critical role in the oversight, optimization, and escalation management of U-Box operations. This position is intended for a seasoned professional with demonstrated experience managing complex operational challenges and driving meaningful process improvements.

+ The successful candidate will be a self-directed, solutions-oriented individual with strong operational judgment, capable of independently resolving multifaceted issues, influencing stakeholders across U-Haul, and implementing improvements that directly enhance service quality and operational efficiency.

+ This role requires the ability to operate with minimal supervision, confidently engage with senior leadership, and take ownership of high-impact decisions in a fast-paced environment.

Key Responsibilities

+ Serve as a primary operational point of contact for complex and escalated U-Box and Moving Help issues.

+ Partner cross-functionally with field teams, internal departments, service providers, and leadership to identify root causes and implement corrective actions.

+ Independently analyze emerging operational issues and develop strategic, actionable solutions.

+ Lead and manage difficult or sensitive conversations to resolve disputes, drive accountability, and uphold service standards.

+ Own the escalation, documentation, tracking, and reporting of bugs, claims, disputes, and systemic issues to management and application teams.

+ Actively promote and drive a culture of continuous improvement through process refinement, training, and operational feedback loops.

+ Handle both inbound and outbound calls related to escalated U-Box concerns, including mileage disputes, claims, and service failures.

+ Develop and maintain procedures, training materials, and operational documentation to improve consistency and performance.

+ Coach and support internal teams and service providers through complex operational scenarios.

+ Lead or contribute to special initiatives and cross-departmental projects, including U-Haul special projects.

+ Adapt to changing priorities and support special assignments as business needs arise.

Day-to-Day Responsibilities

+ Provide advanced operational support to field and internal teams supporting Moving Help and U-Box services.

+ Review and manage RepWest claims involving Moving Help.

+ Monitor and respond to service provider requests via the MH Field Support inbox.

+ Identify trends, analyze data, and proactively flag operational risks.

+ Escalate and track application bugs and systemic issues through established reporting channels.

+ Maintain a “call-first” approach to efficiently and decisively resolve issues.

+ Provide support outside of scheduled hours when operational needs require.

Role Expectations

+ Operate independently with minimal supervision.

+ Demonstrate strong troubleshooting, judgment, and decision-making skills.

+ Communicate clearly, professionally, and effectively with all levels of the organization.

+ Analyze operational data and translate findings into actionable outcomes.

+ Accurately track, document, and report claims, disputes, and ongoing issues.

+ Balance competing priorities while meeting tight deadlines.

Required Qualifications

+ Demonstrated experience in operations, logistics, or service-based support roles.

+ Strong working knowledge of Moving Help, U-Box, or similar operational platforms (highly preferred).

+ Proven ability to manage escalations and complex operational challenges.

+ Excellent analytical, problem-solving, and critical-thinking skills.

+ Strong interpersonal and communication skills with the ability to influence stakeholders.

+ Ability to thrive in a fast-paced, high-accountability environment.

Preferred Qualifications

+ Advanced proficiency in Excel

+ Experience with Azure DevOps or similar tracking and reporting tools

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.