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Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.

All the benefits and perks you need for you and your family:

+ Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

+ Paid Time Off from Day One

+ 403-B Retirement Plan

+ 4 Weeks 100% Paid Parental Leave

+ Career Development

+ Whole Person Well-being Resources

+ Mental Health Resources and Support

+ Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

900 HOPE WAY

City:

ALTAMONTE SPRINGS

State:

Florida

Postal Code:

32714

Job Description:

+ Other duties as assigned.

+ Prioritizes and performs work to meet deadlines.

+ Maintains confidentiality of sensitive information and data review results.

+ Participates in the development and ongoing improvement of quality and standards processes.

+ Creates and maintains standard operating procedures and data management review documentation.

+ Escalates trends and repeated issues regarding data integrity and service to supervisors with recommendations for mitigation and continuous improvement. Identifies and documents opportunities for process and service delivery improvements.

+ Coordinates and leads feedback and calibration sessions with team managers.

+ Partners with team managers to leverage quality management tools for training and coaching new team members.

+ Manages data and reports to facilitate reviews, audits, and dashboard data exchange.

+ Documents review results to support feedback cycles and analysis.

+ Evaluates service and data integrity to ensure compliance with defined standards.

+ Maintains understanding and application of case management and communication standards.

Knowledge, Skills, and Abilities:

• Proficiency in Microsoft Office Suite, intermediate to advanced Excel knowledge [Required]

• Ability to objectively evaluate process and service application and outcomes [Required]

• Ability to communicate clearly and professionally [Required]

• Skilled in comparing multiple data sets and translate to operational performance [Required]

• Evaluation or work product of others against defined standards [Preferred]

• Analysis and identification of trends based on data [Preferred]

• Partnership and collaboration across business operations [Preferred]

• Use of data modeling and visualization techniques [Preferred]

Education:

• Bachelor's [Required]

Field of Study:

• in related field

Work Experience:

• 2+ quality management or data analysis [Required]

Additional Information:

• N/A

Licenses and Certifications:

• Professional in Human Resources (PHR) [Preferred]

•Portfolio Management Professional (PfMP) [Preferred]

**Physical Requirements:** _(Please click the link below to view work requirements)_

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$45,196.93 - $84,071.39

_This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._

**Category:** HR Operations & Shared Services

**Organization:** AdventHealth Corporate

**Schedule:** Full time

**Shift:** Day

**Req ID:** 150708089