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Job Description:

This is an Information Technology Operations based role that supports our Michigan Truck Plant where the Brand-New Bronco and Ranger are built. As a member of the Plant I.T. team you are up close and assist the plant in producing these very exciting and new vehicles for the NA consumer market. As part of the job responsibilities, you will interface and support the IT Infrastructure & Applications that the plant uses to produce these exhilarating vehicles. You will also lend your knowledge and experiences to support process improvement efforts toward flexible and lean manufacturing, error proofing and the manufacturing execution systems within the facility. The successful candidate will be working with a global team to provide support that includes technical troubleshooting, data analysis & problem resolution for the applications & infrastructure on the plant floor and lead various efforts to ensure all responsible manufacturing applications meet productivity goals. This position provides an excellent opportunity to apply IT Skills to manufacturing but to also acquire manufacturing experience that will enhance long-term career potential.

Skills Required:

+ Business Process Support, Operations Support Systems, Desktop Support, Server Support, Support/Services, Application Support, Technical Support

Skills Preferred:

+ Server Administration, Manufacturing Processes

Experience Required:

+ Specialist Exp: 5+ experience in relevant field

Experience Preferred:

+ •Any plant floor automation experience is highly desired (Control systems, PLC’s, etc.)

Education Required:

+ High School Diploma / GED

Education Preferred:

+ Bachelor's Degree

Responsibilities:

+ Support a multi-shift operation in a manufacturing plant. o Must be able to work flexible hours in support a multi-shift operation. Requires rotating schedule to support business processes. (Days, nights and or weekends).

+ Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant.

+ Interface with Business IT and business owners to prioritize improvement efforts.

+ Support Plant Floor Systems / PDO teams in resolving incidents; Support escalations, provide hands and feet to support teams and other global teams (e. g. DBA, Server Operations, Ops Control, Network Operations) if necessary

+ Focus on the integration / long term maintenance of applications.

+ Assist team lead with managing assignments and workload.

+ Develop, maintain, and share, accurate support documentation

#LI-CP1 #LI-Onsite

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.