• IT Support Specialist / Developer

    Steuben Foods Inc (Elma, NY)


    We are seeking a motivated and detail-oriented Developer / IT Support Specialist to join our IT Department. This role is a hybrid position that combines application development, database support, and occasional helpdesk responsibilities. The ideal candidate will have a strong technical foundation, a willingness to learn, and the ability to support both internal systems and end users.

    Key Responsibilities

    Application Development

     

    + Assist in the development, maintenance, and enhancement of internal applications using VB.NET

    + Work with SQL Server–based databases to support application functionality

    + Debug, test, and document code changes and updates

    + Collaborate with senior developers and IT staff on system improvements and new features

     

    Database Support

     

    + Write and maintain SQL queries, views, and basic stored procedures

    + Assist with data validation, reporting, and troubleshooting database-related issues

    + Help maintain data integrity and follow best practices for database usage

     

    Helpdesk & IT Support

     

    + Provide first-level technical support for employees, including:

    + Printer setup and troubleshooting

    + New user account creation and access management

    + Password resets and basic software support

    + Troubleshoot hardware, software, and network-related issues

    + Document support requests and resolutions

    + Assist with onboarding and offboarding of employees (equipment setup, permissions, etc.)

     

    General IT Duties

     

    + Maintain IT documentation and procedures

    + Assist with system updates, patches, and routine maintenance

    + Escalate complex issues to senior IT staff when necessary

    Required Qualifications

    + Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)

    + Basic experience with VB.NET or similar programming languages

    + Working knowledge of SQL and SQL Server

    + Familiarity with Windows operating systems and common office software

    + Strong problem-solving and communication skills

    + Ability to manage multiple tasks and priorities

    Preferred Qualifications

    + Internship or entry-level experience in IT support or software development

    + Experience with helpdesk ticketing systems

    + Basic understanding of networking concepts

    + Willingness to learn new technologies and tools

    + Experience with SAP modules, implementations, and development

    + Experience in PowerBI and report writing

     

    Skills & Competencies

     

    + Technical troubleshooting

    + Customer service mindset

    + Attention to detail

    + Team collaboration

    + Time management

     

    Work Environment

     

    + Office-based

    + Occasional after-hours support may be required

     

    Salary Range: $60,000 - $70,000

     

    Steuben Foods is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law.