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Placement Transport Supervisor

Summary

The working schedule for this position is Tuesday-Saturday with Sunday and Monday off. The hours negotiable but will preferably be 9AM-5:30 PM.

Who We Are

ACC is one of the nation’s largest open-admission animal shelters, whose mission is to End Animal Homelessness in NYC. We touch the lives of nearly 20,000 animals each year. ACC is more than an animal shelter; we are a resource to the community, always seeking ways to keep the human-animal bond intact. With a 90% placement rate, our progressive, life-saving initiatives contribute to the successful placement of our animals.

We strive to find loving homes for homeless and abandoned cats, dogs, guinea pigs and rabbits, both by adopting animals directly to the public and by partnering with more than 200 dedicated animal placement organizations (our New Hope partners). We also help keep NYC communities safe and rescue animals in need, responding to emergencies that involve animals as well as keeping our doors open 24/7 for people and animals in need.

Summary

The Placement Transport Supervisor provides leadership and operational oversight for ACC’s Placement Transport Program, including supervision of Placement Transporters and coordination of animal transports to New Hope partners across NYC, the tri-state area, New England, and beyond.

This role works closely with the New Hope, Shelter Operations, Medical, and Adoption teams to support placement outcomes and ensure animals are transported safely and in accordance with best practices. In addition to supervising staff and scheduling transports, the Placement Transport Supervisor provides hands-on support by completing transports as needed, coordinating vehicle maintenance, assisting with shelter operations and adoptions, and supporting animal intake and departure processes.

This position requires a valid New York State driver’s license in good standing and the ability to operate a large non-commercial van. This is a full-time, in-person position. The position is based from either our Queens or Bronx shelter, but will require weekly travel to other locations as needed. The schedule for this position is Tuesday-Saturday.

Required Qualifications:

+ High School Diploma or GED required.

+ Must have a valid driver’s license that has been held for at least one year as well as a clean driving record.

+ Treats animals and people with respect and employ humane handling techniques whenever possible.

+ Must be able to lift a minimum of 50 lbs.

Benefits

ACC values work/life balance and offers a generous paid-time-off (PTO) package that includes vacation time, birthdays off, personal days and sick pay. We also value physical and mental health by offering a great open access Cigna medical, dental and vision insurance at a low premium to our employees as well as 401K and Pension, Life Insurance. We also have on-the-job training for 2-4 weeks, periodic all staff trainings to include safety, DEI, cross training, and other growth opportunities.

Because ACC is a nonprofit, employees may be eligible for loan forgiveness, cancellation, and/or consolidation under the Public Service Loan Forgiveness program (PSLF). Created under the College Cost Reduction and Access Act of 2007, PSLF allows borrowers who work full time for nonprofits and government agencies to have their outstanding debt forgiven tax-free on Federal Direct Loans, after making 120 qualifying monthly payments under a qualifying repayment plan.

Please use this link for more details on our benefits package.

Essential Job Functions:

+ Supervise and support Placement Transporters, providing daily direction, scheduling, training, and performance oversight.

+ Coordinate and execute animal transport operations by planning routes, managing logistics, communicating with New Hope partners and internal teams, and ensuring all documentation and transport requirements are met.

+ Oversee transport vehicle safety and readiness, including routine maintenance coordination, vehicle and kennel sanitation, and adherence to companion animal transport best practices.

Other Responsibilities:

+ Safely box, load, and unload animals using Fear Free handling techniques.

+ Ensure animals are transported in clean, secure vehicles and in accordance with established safety protocols.

+ Prepare and submit health certificates for animals traveling outside New York State for veterinary review and signature.

+ Complete daily transports within ACC’s service area, including coordination with receiving partners, ensuring all paperwork and medications accompany animals, and reporting issues as needed.

+ Support in-shelter adoption and placement efforts and assist the New Hope team as needed.

+ Serve as a professional ambassador for ACC when interacting with partners and the public.

+ Maintain accurate and organized transport records and spreadsheets.

+ Fear Free certification within 30 days of hire.

+ Complete other duties as assigned by supervisor.

Preferred Qualification:

+ Previous professional driving experience is preferred.

+ The ability to excel in a fast-paced, often high stress environment.

+ Efficient and punctual with a strong attention to detail.

+ Previous experience with animal handling is preferred as this position will be handling animals of a variety of temperaments, sizes, and species.

+ Working knowledge of the NYS highway system and main transportation routes in and out of NYC.

Work Environment

At ACC it's all hands-on deck. We work together as a team, which means you may be asked to help with tasks that involve working outside in all sorts of weather. As a busy animal shelter in one of the biggest cities in the world it can get noisy inside. Employees should have the ability to remain calm yet professional in stressful situations involving animals and/or members of the public. Animal Care Centers houses hundreds of animals in its facilities at any given time and with that comes fur, odors and other airborne particles in abundance.

ACC offers many low-cost services to pets and people in need. This includes compassionate end-of-life services for people who cannot afford to go to a private veterinary office but still want to provide a professional and peaceful transition for their beloved pet.

Reports To: Senior Manager, New Hope Programs

Overtime: This is a non-union position and is eligible for overtime.