"Alerted.org

At Jacobs, we’re driven to deliver excellence and shape the future of aviation. We’re seeking a Client Account Manager with a proven background in the aviation industry—someone who understands the complexities of aviation infrastructure projects, including airside and landside facilities, terminal expansions, and related transportation systems. In this role, you’ll leverage your technical insight and client relationship expertise to strengthen our Aviation Practice across the East Region, advancing connectivity and innovative solutions for airports and aviation clients. Join a global leader recognized for its inclusive culture and commitment to sustainable, forward-thinking design and engineering.

As a Client Account Manager, you will have the opportunity to impact strategic business relationships with key aviation clients, collaborating with our Jacobs colleagues to maintain a high level of service to achieve client satisfaction and bring the strengths of the industry-leading Jacobs business offering to our clients. Your focus is to make sure that Jacobs is the firm-of-choice for aviation clients in the East Region, ensuring we understand their needs and serve as their best advocate for accomplishing their goals.

In this role, you will lead accounts for airport authorities, state aviation agencies, and select private aviation clients across the East Region. You will collaborate with and lead our delivery teams to sustain existing workload and develop strategies to capture transformational aviation projects.

When you join us as a Client Account Manager, you’ll be responsible for:

• Serve as the point of contact for client service activities and develop strategies to grow the aviation practice across the East Region.

• Work with the sales leadership to align our aviation growth strategy within the broader regional portfolio.

• Identify, charter, and lead client service teams comprised of multi-disciplinary project managers and practice leaders around a common vision of success.

• Facilitate deep client relationships between Jacobs personnel and client personnel (management, technical, functional, delivery) to weave a fabric of broad-based relationships between our firm and our clients.

• Advocate on client's behalf by actively engaging the firm to address client needs and recommend strategic actions to optimize our business development investment and market share growth.

• Work with office/corporate leaders to develop strategies for hiring, identifying needs to support key project pursuits, team growth, office growth, profitability, employee development and employee satisfaction to support our larger business objectives.

• Actively engage with project and sales teams to ensure business development process discipline, positively influencing win strategy before and during proposal development, interviews, and presentations.

• Mentor future sales leadership to create depth and succession in your geographical sales team.

• Coordinate and facilitate the business development process and help develop required business development costs aligned with opportunity potential and return on investment objectives.

• Actively participate in aviation industry associations (e.g., AAAE, ACI and ACC) and community initiatives to enhance Jacobs’ brand and your professional network.

• Bachelor’s degree in engineering, planning, or related discipline associated with the aviation market, or equivalent related work experience in lieu of a degree.

• A minimum of 15 years of experience in aviation and/or related disciplines associated with aviation infrastructure.

• High-level existing contacts and strong relationships with East Region aviation clients, including airport authorities, state aviation agencies, and private aviation industry clients, and a successful track record of winning work in the region.

• Understanding of how to identify opportunities well in advance, respond to RFPs/solicitations, interview and win new work.

• Ability to collaborate with diverse internal teams, including sales staff, operations teams, subject matter experts, legal, and contracting.

• Knowledge of and relationships with clients and potential teaming partners in the East Region aviation market, both large firms and small business partners, to advance our position in the marketplace and develop the most responsive teams for our clients.

• Be a strong team leader, consensus builder and team player skilled in communicating and presenting to clients.

• Proven record of developing zippered relationships with key clients at all levels (from executives to key management levels).

• Substantial business development experience in the engineering and/or professional services and consulting industry, including proven client development skills.

• Strong business acumen and effective communication skills.

• Capability to negotiate with and influence others.

• Ability to lead an account team, set a vision and strategy, coach/mentor and motivate the team, reach within Jacobs to offer best-in-class solutions, manage commercial and legal negotiations, and close deals.

Ideally, You’ll Also Have:

• Technical background/experience in delivering or managing large aviation projects or programs is considered a positive and adds credibility in consulting, engineering, and construction industry service offerings and delivery.

Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.