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Mgr, Account Management

The Company: Aflac Columbus

The Location:

Columbia, SC, US, 29217 Remote, US, 31999

The Division: Group Voluntary Benefits

Job Id: 8713

Salary Range: $100,000 - $125,000

Job Posting End Date: January 26, 2026

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Work Designation. Depending on your location within the continental US, this role may behybridorremote.

+ If you livewithin 50 milesof the Aflac offices located in Columbus, GA or Columbia, SC, this role will behybrid.This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership.

+ If you livemore than 50 milesfrom the Aflac offices located in Columbus, GA or Columbia, SC, this role will beremote.This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

+ Acting as a Champion for Change

+ Acting with Integrity

+ Communicating Effectively

+ Demonstrating Initiative

+ Developing Talent

+ Managing Performance

+ Pursuing Self-Development

+ Serving Customers

+ Supporting Change

+ Supporting Organizational Goals

+ Working with Diverse Populations

What does it take to be successful in this role?

+ Strong organization and time management skills

+ Ability to lead large projects and work effectively in a matrix environment

+ Excellent writing skills enabling the ability to write complex RFPs, understand, and amend contract language

+ Excellent interpersonal and communication skills

+ Possesses high level of technical skills as well as product and industry knowledge

Education & Experience Required

+ Bachelor's Degree in Business Administration or a related field

+ Five or more years of professional job-related work experience

+ 4+ yrs sr. level/supervisory/managerial experience

+ Experience in an Account Management/Account Executive role building and maintaining complex relationships between executive contacts and brokerage firms

Or an equivalent combination of education and experience

Travel

Less than or equal to 10%

Principal Duties & Responsibilities

+ Assists upper leadership with day-to-day management of the Account Management team with responsibilities including but not limited to account service support and retention.

+ Responsible for the onboarding, training, and development of new account management professionals, providing them with the necessary tools and resources to develop successful client relationships.

+ Conducts training for team members who come onboard and provide them with the necessary tools and resources to develop successful client relationships; stay up to date with best-in-class practices for relationship management; provide coaching and follow up training to team as needed

+ Develops and maintains strong relationships with clients, both internal and external, by providing proactive communication and regular reporting that is then distributed through dedicated service roles; Identifies and addresses trends impacting overall account health and consistently promotes opportunities to increase rapport with accounts.

+ Serves as an account management subject matter expert to internal/external stakeholders by leveraging an advanced understanding and expertise of our products, services & technology; collaborates with internal stakeholders on go to market strategy; manage and collaborate with each operational area to ensure overall organization growth and success.

+ Works cross functionally with internal partners to quickly resolve any client or broker escalations, whether relating to technology, claims, billing, etc

+ Perform other duties as necessary

Total Rewards

The salary range for this job is $100,000 – $125,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.

Nearest Major Market:Columbia

Nearest Secondary Market:South Carolina