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Description

We are looking for a skilled Application Support Engineer to support our client on a contract basis in San Francisco, California. In this role, you will work closely with case management software to support back-end IT operations and ensure seamless functionality for our clients. This position offers an exciting opportunity to contribute to critical data management and reporting processes while leveraging your technical expertise.

Responsibilities:

• Provide technical support for case management software, resolving issues and ensuring optimal performance.

• Manage and maintain back-end IT operations related to the Smokeball tool or similar legal software platforms.

• Perform data entry tasks with accuracy and efficiency to support client needs.

• Organize and manage data effectively, ensuring proper documentation and accessibility.

• Extract and analyze data to generate insightful reports tailored to business requirements.

• Utilize your database knowledge to troubleshoot and enhance system functionality.

• Collaborate with teams to address application issues and implement solutions.

• Ensure hardware and software compatibility while supporting IT infrastructure.

• Conduct regular maintenance checks to ensure smooth operation of IT systems.

Requirements

• Proven experience in application support and IT management.

• Familiarity with Smokeball or similar legal case management software.

• Strong understanding of database systems and data reporting.

• Ability to extract, analyze, and interpret data effectively.

• Strong technical troubleshooting skills with attention to detail.

• Excellent communication and collaboration abilities to work with cross-functional teams.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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