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Description

We are looking for a compassionate and detail-oriented Patient Access Specialist to join our healthcare team in Roanoke, Virginia. In this role, you will be the first point of contact for patients and visitors, ensuring their experience is seamless and attentive. This is a Contract to permanent position ideal for individuals with strong organizational skills and a commitment to delivering exceptional service. PLEASE NOTE: The weekly shifts for this role are as follows: Thursdays 7am-11am and Friday through Sunday 7am-7pm. You will be additionally compensated for work hours that are designated as weekend and evening hours.

Responsibilities:

• Greet patients and visitors warmly, fostering a welcoming and attentive environment.

• Accurately register patients and update their information, including verifying insurance details.

• Coordinate patient appointment scheduling, managing confirmations and follow-ups.

• Process payments and collect co-pays, ensuring daily financial transactions are balanced.

• Collaborate with clinical and administrative staff to streamline patient flow and operations.

• Maintain strict confidentiality by adhering to patient privacy policies and regulations.

• Address patient inquiries and concerns with empathy, escalating issues as necessary.

• Assist with medical insurance verification to ensure accurate billing and coverage.

• Support patients throughout their visit, providing guidance and resolving any logistical challenges.

Requirements

• Proven experience in patient scheduling and registration within a healthcare setting is a plus.

• At least one year of customer service experience is required.

• High school diploma or GED is required.

• Strong customer service skills, including call center or direct patient interaction experience.

• Ability to assist patients effectively and with professionalism.

• Familiarity with healthcare systems and processes for managing patient services.

• Excellent organizational and multitasking abilities in a fast-paced environment.

• Strong interpersonal and communication skills to connect with patients and staff.

• Knowledge of confidentiality practices and HIPAA compliance.

• Proficiency in handling payments and balancing transactions accurately.

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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