"Alerted.org

Director of Operations

Canandaigua National Bank

Canandaigua, New York

The Director of Operations provides strategic and operational leadership for the organizations deposit and lending operations, ensuring efficiency, regulatory compliance, risk management, and exceptional service delivery. The role oversees core operational functions across banking and loan servicing, partners closely with risk, compliance, IT, and business leaders to drive continuous improvement and support growth, scalability, and sound financial performance. The Director of Operations is accountable for operational integrity, process optimization, audit readiness, and the development of high-performing teams while maintaining alignment with regulatory requirements and organizational strategy.

Examples of responsibilities include, but are not limited to:

Key responsibilities:

+ Administers department’s functions, ensuring compliance to the organization’s policy, legal and government rules, and regulations by establishing, monitoring and maintain policies and procedures.

+ Analyzes operational problems and develops resolutions.

+ Ensures department is meeting internal and external customer service levels.

+ Communicates with other departments officers to properly integrate activities.

+ Establishes strategies to achieve goals in the division’s operating plan; development of the annual budget for the division.

+ Ensures that the division and all personnel adhere to established operating policies and procedures along with outside regulatory requirements.

+ Implements process improvements:

+ Assists departments and management to identify opportunities for process improvements.

+ Interprets internal & external customer needs and requirements.

+ Analyzes, recommends, and implements business process improvements, and evaluates results.

+ Oversees third party vendor partnerships and communication by ensuring vendors meet their customer service levels as agreed. Participates in annual vendor review for mission critical vendors.

Qualifications:

A B.S. or B.A. degree in a field related to banking or equivalent required. A Masters in Operations Management, Organizational Leadership, Business Administration, Human Resources, or similar programs preferred. A minimum of ten (10) years' experience in related positions is normally required or equivalent education and experience. Three (3) to five (5) years of people leading experience. Other experience may include process Improvement (i.e., Lean Six Sigma training).

Key Knowledge, Skills, & Abilities:

Strong management skills; Strong presentation skills; Strong project management skills; Ability to analyze and interpret data; Proficient reading, writing, grammar, and strong mathematics skills; a thorough knowledge of the banking operations; Very strong interpersonal relations and communicative skills; Demonstrated computer capability normally associated with advanced spreadsheet and data base programs; Ability to synthesize information and communicate effectively to the CFO; familiarity with current bank regulations; Solid presentation skills (both oral and written); Ability to communicate comfortably at appropriate level of summary and detail across multiple organizational levels; Strong prioritization, delegation, and employee development skills; Demonstrated ability to assist division personnel in ensuring computer standards are followed.

What makes working at Canandaigua National Bank different?

Our Core Values guide how we serve, lead, and grow alongside our community. By working wholeheartedly, feeling empowered, acting with courage, being authentic, and serving with a noble spirit, WE CAN fortify healthy lives by doing what's right for our customers and the community.

Our culture nurtures passionate employees and offers great rewards including:

+ Medical, dental, vision, FSA, HSA options for both part-time and full-time employees. Medical coverage is also offered for domestic partners.

+ Paid holidays, vacation, and sick time.

+ Retirement benefits that include a 401(k), Profit Sharing, and Employee Stock Ownership Plan (ESOP).

+ Training & development opportunities.

+ Tuition assistance.

+ Community focused volunteer opportunities.

+ Banking perks and discount programs.

Our goal is to ensure that our bank, employees, and our community thrive and grow, now and for the next 135 years. We're in it for the long haul. What truly sets us apart from other financial institutions is the quality and commitment of our employees. We've assembled a diverse team of people who share a primary focus: to provide exceptional service for our customers.

As an organization, we are committed to hiring, training, developing, promoting, and celebrating employees from historically disadvantaged groups. At Canandaigua National Bank, we welcome the unique contributions that you can bring in terms of ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, religion, disability, sexual orientation, education, and culture.

Canandaigua National Bank remains an independent community bank. If you want to be a part of something special, join us today!

Compensation range: $150,000 - $175,000

The actual salary offered within the range is dependent on a variety of factors including, but not limited to, relevant experience, qualifications, skills, level offered, and performance expectations.

Canandaigua National Corporation and its subsidiaries encourage diversity in the workplace; we are an Equal Opportunity Employer. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.