"Alerted.org

Employee Type:

Full time

Location:

WI De Pere

Job Type:

Customer Service

Job Posting Title:

Senior Specialist, Customer Service & Fulfillment

About Us** **:

TreeHouse Foods (NYSE: THS) is a leading manufacturer of private label packaged foods and beverages, operating a network of over 20 production facilities and several corporate offices across the United States and Canada. At TreeHouse Foods, our commitment to excellence extends beyond our products and revolves around our people. We are investing in talent and creating a performance-based culture where employees can do their best work and develop their careers, directly impacting our mission to make high quality, affordable food for our customers, communities, and families. We hope you will consider joining the team and being part of our future.

Named one of America’s Best Large Employers by Forbes Magazine, we are proud to live by a strong set of values and strive to "Engage and Delight – One Customer at a Time." Guided by our values— **Own It, Commi** **t** **to Excellence, Be Agile, Speak Up, and Better Together** We are a diverse team driven by integrity, accountability, and a commitment to exceptional results. We embrace change, prioritize continuous learning, and foster collaboration, transparency, and healthy debate. Together, we set each other up for success to achieve enterprise-wide goals.

What You G** **ain** **:

+ Competitive compensation and benefits program with no waiting period – you’re eligible from your first day!

+ 401(k) program with 5% employer match and 100% vesting as soon as you enroll.

+ Comprehensive paid time off opportunities, including immediate access to two weeks of vacation (increasing to three weeks after just three years of service), five sick days, two emergency days, parental leave and 11 company holidays (including two floating holidays).

+ Leaders who are invested in supporting your accelerated career growth, plus paid training, tuition reimbursement and arobust educational platform – DevelopU – with more than 10,000 free courses to support you along the way.

+ An inclusive working environment where you can build meaningful work relationships with a diverse group of professionals. Take advantage of opportunities to build on our team-oriented culture, such as joining one of our Employee Resource Groups.

+ Access to our wellness and employee assistance programs.

Job Description:

_About the Role:_

We are seeking a Senior Specialist, Customer Service & Fulfillment to support customer order management and fulfillment activities while serving as a key liaison between customers and internal partners across Supply Chain, Sales, Brand, Transportation, Warehousing, Credit, and IT. In this role, you will manage end-to-end order execution, troubleshoot complex service issues, and support operational excellence through strong collaboration, reporting, and problem solving.

In addition to day-to-day customer service responsibilities, this role plays an important part in training and supporting team members and driving continuous improvement across customer service and fulfillment processes.

_You’ll add value to this role by performing various functions including, but not limited to:_

+ Provide exceptional customer service across multiple channels by responding to inquiries and resolving issues in a timely and effective manner.

+ Serve as a primary point of contact for troubleshooting and resolving complex customer service and fulfillment issues.

+ Develop and maintain strong working relationships with internal and external partners to support customer needs and drive collaboration.

+ Understand and execute the end-to-end sales and fulfillment process, from order entry through shipment.

+ Perform order entry manually or via EDI, ensuring accuracy and timeliness.

+ Develop a strong understanding of the end-to-end supply chain, including transportation, warehousing, and planning.

+ Utilize SAP and Business Intelligence (BI) tools to monitor inventory levels and order history and provide exception-based recommendations.

+ Identify and resolve issues impacting customer service performance and key performance indicators.

+ Exercise sound judgment when making service-oriented decisions that may have financial implications.

+ Generate, analyze, and interpret reports related to customer service metrics and order fulfillment efficiency.

+ Provide training, guidance, and ongoing support to Customer Service Specialists and other team members, ensuring understanding of processes, systems, and troubleshooting techniques.

+ Support departmental projects and perform other duties as assigned.

_Important Details:_

+ The anticipated compensation for this position ranges from $19.71 to $36.54 per hour. This is the lowest to highest rate that we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, and business or organizational needs.

+ This is a full-time, hybrid role based in De Pere, WI, operating on first shift.

_You’ll fit right in if you have:_

+ Bachelor’s degree in Supply Chain, Business Administration, or a related field is preferred.

+ Three to five years of experience in customer service, preferably in a supply chain, manufacturing, or related environment.

+ Strong written and verbal communication skills.

+ Ability to make sound, service-oriented decisions with financial considerations.

+ Strong organizational skills with the ability to manage multiple priorities while maintaining a high degree of accuracy and attention to detail.

+ Proficiency in Microsoft Office and SAP.

+ Flexibility and adaptability to work effectively in a fast-paced, changing environment.

+ Must be able to read and communicate effectively in English.

Your TreeHouse Foods Career is Just a Click Away!

Click on the “Apply” button or go directly to www.treehousefoods.com/careers to let us know you’re ready to join our team!

_At TreeHouse Foods, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work to help us “Engage and Delight – One Customer at a Time”._ _TreeHouse Foods is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact_ [email protected]_

TreeHouse Use Only: #IND1

TreeHouse Foods is a private label food and beverage leader focused on customer brands and custom products. When customers partner with TreeHouse they can expect access to an industry-leading portfolio, strategic vision, on-trend innovation and insights, world-class supply chain, operational excellence and flexibility, collaborative approaches, and dedicated customer service.

Our strategy is to be the leading supplier of private label food and beverage products by providing the best balance of quality and cost to our customers. We engage with retail grocery, food away from home, and industrial and export customers, including most of the leading grocery retailers and foodservice operators in the United States and Canada. Our portfolio includes a variety of shelf-stable, refrigerated, and snack products.

Customers can expect comprehensive flavor profiles including natural, organic, and preservative-free ingredients in many categories and packaging formats. TreeHouse Foods is best known for food and beverages produced by our two largest businesses Bay Valley Foods, LLC (including E.D. Smith and Sturm Foods) and TreeHouse Private Brands. With more than 10,000 employees in over 26 plants across the United States and Canada, TreeHouse Foods is based in Oak Brook, Illinois.

Recruitment Fraud Alert

We want to ensure your career journey with TreeHouse Foods is safe and secure. Scammers may attempt to impersonate our company by sending fake job offers, interview, and sensitive document requests. If you receive an email claiming to be from us, always verify the sender’s email address—it should match our official company domain (@treehousefoods.com) exactly. We will _never_ ask for payment, financial, or personal information and documents as part of our interview process. If you suspect fraudulent activity, please contact us directly by visiting the Contact page on our website (http://www.treehousefoods.com/contact-us/default.aspx) . Stay vigilant to protect yourself from recruitment scams.

**Disability Assistance and EEO Considerations:** At TreeHouse Foods, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work to help us “Engage and Delight – One Customer at a Time." TreeHouse Foods is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact [email protected]

**To all recruitment agencies:** TreeHouse Foods does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Treehouse Foods employees, or any company location(s). TreeHouse Foods is not responsible for any fees related to unsolicited resumes/CVs.