• Customer Service Representative

    TEKsystems (Tinley Park, IL)


    We are seeking a Customer Service Representative (CSR) to join a high‑performing Customer Experience team known for delivering world‑class service. This role is ideal for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and is passionate about providing frictionless, high‑quality customer support.

     

    This is a contract-to-hire opportunity with significant long‑term career growth potential. Previous team members in this department have been promoted into higher‑level CSR roles, supervision, management, sales, and other cross‑functional positions.

     

    What You’ll Do

    The Customer Experience Agent will be responsible for:

    Customer Support & Communication

    + Handle 25–50+ inbound calls and 50–100+ emails daily

    + Respond to inquiries related to shipping, product availability, pricing, and order status

    + Create and manage cases for customer issues

    + Communicate directly with customers across multiple channels

    + Deliver a seamless, frictionless customer experience

    Problem Solving & Coordination

    + Research customer questions and use internal systems to provide accurate answers

    + Coordinate with cross‑functional teams to resolve requests quickly

    + Provide exception management and full transparency to customers

    + Support both internal and external customer inquiries

    Professional Expectations

    + Work independently with minimal supervision

    + Demonstrate accountability, adaptability, and strong attention to detail

    + Maintain professionalism, reliability, and a positive attitude

    Work Environment

    + Onsite only — Tinley Park, IL

    + Monday–Friday | 8:30 AM – 5:00 PM

    + State-of-the-art office space

    + Large, collaborative team environment (30+ CSR teammates)

    Required Qualifications

    + 2+ years of customer service experience within a product‑based company or KPI‑driven environment

    + Note: No scripted call center backgrounds

    + Experience with order entry in an ERP system

    + Proficiency in Microsoft Outlook, Word, and general computer skills

    + Strong written communication skills (email-heavy role)

    + High School diploma

    Preferred Qualifications

    + Claims / order claims processing experience

    + CRM experience (Microsoft Dynamics is a plus)

    + Inbound phone support with 50+ call volume

    + Microsoft Excel skills

     

    Job Type & Location

     

    This is a Contract to Hire position based out of Tinley Park, IL.

    Pay and Benefits

    The pay range for this position is $20.00 - $24.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Tinley Park,IL.

     

    Application Deadline

     

    This position is anticipated to close on Feb 3, 2026.

    h4>About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.