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Business Analyst, Information Systems

The Business Analyst, Information Systems is responsible for evaluating business processes, identifying needs, and developing strategies to maximize efficiency and improve business outcomes. Assisting in the enhancement of business processes and the introduction of new features to the Organization’s enterprise business applications. The Business Analyst will support strategic projects and collaborate closely with business users to implement improvements and ensure the efficient operation of our higher education systems. The role works across business and IT teams, interacting with developers, system architects, stakeholders, and various subject matter experts. Will support business projects as prioritized.

Essential Functions

+ The primary function of this position is to assist in identifying opportunities for improvement, supporting business process documentation, and collaborating with teams to implement enhancements.

+ Work with the business stakeholders to identify, plan, and implement innovative technology solutions and business process improvements that meet functional area needs and support the Organization’s objectives for recruiting, retaining and graduating students

+ Provide guidance and hands-on support of the Organization’s application systems and technologies within area of responsibility

+ Oversee the integration of third party and cloud-based service providers

+ Support the institution's technology-based security compliance efforts

+ Evaluate and recommend the use (or removal) of certain technologies based on situations specific to Organization’s business and operations

+ Facilitate business process decisions based on strategic importance, cost, ROI and impact to the business (students, faculty and staff) and central support functions (in operations, finance, HR, etc.)

+ Define scope and objectives of business requirements, including documentation of requirements (i.e. use cases) and translation into system requirement specifications

+ Lead requirements gathering sessions and create process flows and current/future state documentation

+ Evaluate existing business and operational flows and define the “as-is” process models, and then define “to-be” process models for business process re-engineering initiatives

+ Plan and manage the release and delivery cycles for continue improvement initiatives

+ Track and communicate status of continual improvement initiatives

+ Maintain and nurture relationships at all levels of the organization from campus staff to senior leaders

+ Collect and analyze data for potential business expansion

+ Identify specific business opportunities

+ Influence stakeholders to support business projects

+ Test business processes and recommend improvements

+ Create documentation and manuals

+ Dive deep into operational challenges, working across teams to craft improvement strategies.

+ Brainstorm and help implement innovative cost-saving measures.

+ Keep a pulse of end user feedback, turning their comments into action.

+ Other duties and projects as assigned.

Essential Knowledge, Skills & Abilities

+ Experience managing and/or delivering IT solutions

+ Strong analytical skills and ability to think outside the box

+ Experience with configuration and support of higher education business applications a plus

+ Detail-oriented

+ Ability to work in a fast-paced environment

+ Ability to frame decisions based on key organizational metrics such as business impact, ROI, etc.

+ Excellent oral and written communication skills

+ Ability to communicate technical items in a manner that allows the most non-technical person to understand

+ Ability to translate business needs into technical requirements

+ Demonstrated ability to lead initiatives within a technical and non-technical setting

+ Demonstrated ability to work with individuals at all levels of the organization

+ Experience acting as the liaison between business and IT staff

+ Experience within the systems development lifecycle

+ Strong project management skills

+ Desire to work as part of a team

+ Ability to work on multiple projects simultaneously and adjust priorities based on institutional need

+ Desire for continual professional growth and self-motivation to achieve goals

Qualifications

+ Bachelor's degree

+ Experience with higher education preferred

+ 3-5 years of experience as a project manager, consultant and/or business analyst with an information technology background

+ 3+ years’ experience of delivering enterprise information technology solutions

Work Environment/Physical Demands

+ This job operates in a professional office environment.

+ The ability to maintain good concentration

+ Mobility within the office including movement from floor to floor

+ Effectively cope with stressful situations

+ Strong mental acuity

Hours and Travel

+ A typical work week is 40 hours Monday through Friday 8am to 5pm, however employee must be available during non-work hours

+ Travel via plane, and car may be required to perform this job

+ May require some international travel

The anticipated salary range for the Business Analyst, Information Systems is $82,000 to $104,000 per year. The final salary offered may vary and will be determined based on factors such as job-related knowledge, skills, experience, location, and education of the successful candidate. This information is provided per state law.

We Are

• Student Centric: We approach every task with a focus on supporting our students to achieve their lifelong learning goals in a safe, vibrant and welcoming environment.

• A Global Community: We are one team with an international outlook welcoming the strength in our diversity and the value each of us brings to what we do.

• Accountable: We take responsibility for our actions by being responsive, resourceful and respectful in delivering on our commitments with integrity and the highest ethical standards.

• Collaborative: We support and empower one another through open communications, cooperation, sharing knowledge and taking time to always listen and show we care.

• Committed to Excellence: We take pride in our ongoing pursuit for continuous improvement through creativity, rigor and best practices to produce meaningful outcomes.

About University Support Services, LLC

University Support Services LLC (USS) is an affiliate of St. George's University (SGU), a leading provider of international medical education. SGU students and faculty come from 151 countries to the island of Grenada, located in the West Indies. Our purpose is to support SGU to deliver best in class education for all SGU students. We put a special focus on the growing global need for diverse high-quality medical and healthcare professionals. USS is pivotal in positioning SGU as a premiere medical degree institute through its student-facing as well as functional support teams.

USS is an equal opportunity employer. As such, it is company policy to fill positions with qualified candidates regardless of race, color, sex (including sexual orientation and gender presentation), age, religion, ancestry, national origin, citizenship status, pregnancy, marital status, medical condition, genetic information, disability, status in the Uniformed Services of the United States (including veteran status) or status as a victim of domestic violence, except where there is a bona fide occupational qualification. This policy protects applicants and employees from discrimination in the hiring process.