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Are you E.P.I.C?!

Do you embody Empathy, Passion, Integrity, and Commitment? If your answer is yes, it’s time to take your next big step with HSS — where we’re passionate about healthcare excellence and committed to delivering seamless service to our clients and colleagues every day.

The Manager-in-Training (MIT) Program is your launchpad into leadership within our Revenue Cycle division. This development experience is designed to equip you with the knowledge, mentorship, and hands-on exposure needed to thrive in a management role.

As an MIT, you’ll collaborate directly with experienced Revenue Cycle leaders, gaining an understanding of operational processes, payer relations, denial management, and performance improvement. Along the way, you’ll sharpen your leadership skills, strengthen your analytical insight, and contribute to initiatives that drive efficiency and financial excellence across the organization.

Program Highlights

+ Master key Revenue Cycle workflows, payer processes, and denial management strategies.

+ Partner with leadership to support daily operations and monitor team performance.

+ Learn how KPIs and performance metrics guide productivity and collections.

+ Develop foundational leadership skills through mentorship, observation, and progressive responsibility.

+ Play an active role in advancing process improvements that enhance efficiency, compliance, and cash flow.

+ Build a pathway toward future leadership opportunities within Revenue Cycle or other HSS departments.

About the Position

Operations Oversight & Process Improvement

+ Learn and manage Revenue Cycle workflows including posting, claim submission, follow-up, appeals, and adjustments.

+ Shadow current leadership to gain insight into payer strategies, denial management, and operational best practices.

+ Review and document current procedures to identify inefficiencies or compliance risks.

+ Assist with implementing workflow improvements to enhance cash flow, denial resolution, and timely reimbursement.

Payer & Partner Engagement

+ Serve as a resource and liaison for insurance payers, referral sources, and internal departments.

+ Learn to address escalated payer issues and complex claim disputes with professionalism and persistence.

+ Gain working knowledge of payer contracts, billing rules, and reimbursement guidelines.

+ Support Revenue Cycle staff in managing payer communications, appeals, and escalations.

Compliance & Reporting

+ Support compliance with payer policies, state/federal regulations, and company guidelines.

+ Help monitor Revenue Cycle KPIs, including DSO (Days Sales Outstanding), denial rates, collection percentages, and aging buckets.

+ Contribute to accurate posting, reconciliation, and reporting processes to ensure financial integrity.

+ Assist with audit preparation, documentation accuracy, and internal compliance initiatives.

Leadership Development

+ Participate in leadership training and structured mentorship with HSS senior managers.

+ Develop skills in staff supervision, performance feedback, and workflow delegation.

+ Present progress updates and key insights to senior leadership during and at the conclusion of the training program.

What We’re Looking For

+ Strong analytical, organizational, and problem-solving skills.

+ Professional and confident communication style, both written and verbal.

+ Ability to adapt in a fast-paced, payer-driven environment.

+ Desire to grow into a formal leadership role.

+ Proficiency in Microsoft Office and EMR/billing systems strongly preferred.

+ Proactive, energetic, and driven with a strong work ethic.

+ Maintains a professional, courteous demeanor at all times.

+ Excels in teamwork and collaboration.

Qualifications for Success

+ Bachelor’s degree in Business Administration, Healthcare Administration, Finance, Accounting, or related field required.

What You Get - Benefits That Go Beyond the Basics:

+ Medical, Dental, and Vision insurance to keep you and your family well.

+ 401K with 3% company contribution after one year and 1,000 hours worked

+ Generous PTO, Vacation and 9 Paid Holidays

+ Short Term Disability (optional) and Company-Paid Long-Term Disability

+ Free Confidential Employee Assistance Program

+ Exclusive Tuition Reimbursement Program with Niagara University - save on master's degree programs

+ Join an organization that values giving back through community programs

Compensation

+ $20.00- $23.00, per hour dependent on experience

Location

+ Wheatfield, NY