• Lead Program Manager

    Concentrix (Richmond, VA)


    Home (https://jobs.concentrix.com/) »Job Details

    Lead Program Manager

    Information Technology (https://jobs.concentrix.com/job-search/?category=Information Technology)

     

    Location

     

    United States Of America

     

    Language

     

    English

    Summary

    We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

     

    The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

     

    The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

     

    Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

     

    Join us and be part of this journey towards greater opportunities and brighter futures.

    Description

    Title: Lead Program Manager

     

    As the Lead Program Manager, you will lead the project, ensuring seamless coordination and clear communication across teams. You will play a pivotal role in monitoring program statuses and facilitating the gathering of technical and strategic insights. Your leadership will be critical in synchronizing the efforts across different managerial levels for optimal program performance.

    Responsibilities:

    • Facilitate tracking of program statuses, risks, mitigation strategies, and change requests (CRs).

    • Monitor the defect queue hourly to ensure timely responses and execute warm hand-offs.

    • Host and lead weekly meetings for the team, providing crucial updates and summarizing insights using Co-pilot post-meeting.

    • Attend various sync meetings with Program Managers, Testing, and Directors to maintain domain coverage.

    • Compile and distribute testing on-call schedules for all team areas weekly.

    • Coordinate gathering technical details for design, business continuity planning, and domain roadmaps with TPMs, Architects, System Analysis, and Development Managers.

    • Participate in team Operation meetings to facilitate connections that improve efficiency and prevent timing conflicts.

    • Attend design meetings to ensure leadership coverage for the team, setting expectations, and involving key leadership figures when necessary.

    Qualifications:

    10+ years experience in Program Management

    • Proven experience in program management or a related field.

    • Strong leadership and communication skills, with the ability to manage and synthesize information from multiple sources.

    • Excellent organizational skills and attention to detail.

    • Ability to work collaboratively with a wide range of teams and stakeholders.

    • Experience in the technology or services sector preferred.

    • Proficiency in managing schedules, risk assessments, and strategic planning.

    The deadline to apply for this position is 01/25/2026

    The base salary range for this position is **$106,087 - $166,709** plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

     

    At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

     

    \#Concentrix

     

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