• Child Support Customer Service Front Line Mananger

    MyFlorida (Silver Springs, FL)


    CHILD SUPPORT CUSTOMER SERVICE FRONT LINE MANANGER - 73004888

    Date: Jan 20, 2026

     

    The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce\_operations/human\_resource\_management/for\_job\_applicants/e\_verify) .

     

    Requisition No: 868467

     

    Agency: Department of Revenue

     

    Working Title: CHILD SUPPORT CUSTOMER SERVICE FRONT LINE MANANGER - 73004888

     

    Pay Plan: SES

     

    Position Number: 73004888

     

    Salary: $49,793.88 - $60,231.84 / Annually

     

    Posting Closing Date: 01/27/2026

     

    Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)

     

    Florida Department of Revenue

     

    Child Support Program

     

    Child Support Customer Service Front Line Manager (Case Processing Manager I – SES)

     

    Silver Springs

     

    This is an Internal Agency Advertisement.

     

    The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.To learn more about the Department of Revenue’s excellent array of benefits, including career training , tuition waivers, paid vacations, insurance, and retirement programs, visit our website (https://floridarevenue.com/sites/careers/SitePages/Home.aspx) .

     

    JOB SUMMARY: This is an Internal Promotional Opportunity for a Case Processing Manager I position that performs as a supervisor and is an excellent fit for critical thinkers. If you enjoy working with a team in a customer service environment and problem solving, this may be the position for you. Your duties would include:

     

    + Managing a team of 8 operational staff.

    + Functioning as administrator, coach, and advisor and providing training to team members.

    + Working with the Service Center Manager to develop, implement and monitor operational plans.

    + Determining resource needs and shifting available resources to ensure the highest level of productivity.

    + Analyzing existing and new business requirements to determine gaps and provide solutions.

    MINIMUM REQUIREMENTS:

    + Currently employed with the Florida Department of Revenue in the Child Support Program

    + One (1) year of experience working in the Child Support Program

    + Experience in formal mentoring in an office environment, to include collaborative monitoring or staff development and training, including performing on-the-job training

    + Experience in conflict resolution, to include negotiating and solving complex problems cooperatively through interpersonal communication

    SPECIAL NOTES:

    + This is an Internal Promotional Opportunity where applicants must currently be employed with the Florida Department of Revenue Child Support Program.

    + All communications throughout the hiring process will be sent to the email address you provide in your People First profile. Please ensure your email address is accurate and monitor the junk and/or spam folders for correspondence regarding the hiring process for this position.

    + All experience, including examples of implementation, must be documented in detail on the candidate profile/resume.

    + Standard workday of 8:00 am – 5:00 pm, Monday through Friday.

    + This position requires you to work outside your regular work schedule, should there be a business need to do so.

    + This position requires some travel to attend off site meetings.

     

    SALARY: $49,793.88 - $60,231.84.

    BENEFITS:

    Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

    ADDITIONAL INFORMATION YOU NEED TO KNOW

    CONTACT INFORMATION: Andrea Roberts, (386) 317-7209,[email protected].

     

    SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

     

    CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

     

    CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

     

    REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hireor promotionunless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the S SS website at http://www.sss.gov .

     

    The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

     

    Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

     

    The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

    Location:

    SILVER SPRINGS, FL, US, 34488

    Nearest Major Market:Ocala