• General Superintendent, Operations Control Center-…

    MTA (New York, NY)


    General Superintendent, Operations Control Center- Service Delivery

     

    Job ID: 14368

     

    Business Unit: New York City Transit

     

    Regular/Temporary: Regular

     

    Department: RTO FIELD OPERATIONS

     

    Date Posted: Jan 20, 2026

    Description

    Job Information:

    Title: General Superintendent, Operations Control Center- Service Delivery

     

    First Date of Posting: 1/20/2025

     

    Last Date of Posting: Open until Filled

     

    Authority: NYCTA

     

    Department: Subways

     

    Division/Unit: Service Delivery/ OCC-2324

     

    Reports To: Assistant Chief Officer, Operations Control Center

     

    Work Location: Midtown, Manhattan

     

    Hours of Work: Various

     

    Compensation

     

    Compression Rate: $162,080

    Responsibilities:

    This person is responsible for overseeing the daily operation of the Department of Subways Rail Service Delivery is responsible for directing and managing the 24/7 operations of the OCC to ensure safe, reliable, and efficient subway service. This role oversees incident management, emergency response, and coordinated operations across Rail Control, Car Equipment, Stations Environment, Customer Communications, and Power Control Centers. The incumbent leads managers and supervisors, ensures regulatory and safety compliance, and utilizes advanced operational technologies to mitigate service disruptions. The General Superintendent serves as a key liaison to senior leadership and external emergency agencies and represents the Assistant Chief Officer as designated.

    Education and Experience:

    + A baccalaureate degree from an accredited college in Transportation Management, Business Administration or a related field and a minimum of ten (10) years of experience, of which six (6) years must have been in a managerial or supervisory capacity -or-

    + A satisfactory equivalent of education and experience.

    Desired Skills:

    + Comprehensive knowledge of Service Delivery’s operations’ procedures, rolling stock equipment, New Technology Cars and work equipment.

    + Knowledge of information and signals systems, car maintenance, and service requirements.

    + Knowledge of Service Delivery’s emergency and safety procedures.

    + Excellent verbal and written communication skills.

    + Proficient knowledge of computer applications including MS Office.

    Selection Method:

    Based on evaluation of education, skills, experience, and interview.

     

    All appointments, with the exception of the Department of Subways employees on MABSTOA payroll, will be made on the NYCT payroll.

    Other Information:

    Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

    Equal Employment Opportunity:

    MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.