"Alerted.org

Location:

East Coast Region, United States

Employment Type:

FullTime

Location Type:

Remote

Department

Customer Solutions

Compensation:

$54.5K – $64K

_At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. To learn more about our benefits click_ here (https://confluentbenefits.com) _._

Overview

We’re not just building better tech. We’re rewriting how data moves and what the world can do with it. With Confluent, data doesn’t sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.

It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.

One Confluent. One Team. One Data Streaming Platform.

About the Role:

Confluent Concierge Representatives work directly with customers to provide a range of key, non-technical, customer service-related activities, to address issues in the use of Confluent Cloud and Confluent Platform. Throughout all of these interactions, you’ll build strong relationships with customers while ensuring an exemplary support experience, and timely resolution to customer requests.

What You Will Do:

+ Working directly with customers — to resolve a wide range of non-technical issues with their Confluent deployments, such as registration or account creation requests (via call, email, chat, or social media platforms), ensuring high support quality and timely resolution to meet customer expectations.

+ Proactively follow up with customers and utilize customer feedback loops to measure and ensure satisfaction, and continuously improve the delivery of support services.

+ Contributing to process development — we’re looking for people who want to help lay the foundation for efficient growth and best-in-class culture

+ Collaborating cross-functionally — with other Confluent teams and geographical regions, to achieve successful customer outcomes. This could include escalating to the appropriate team (when necessary), or passing customer feedback onto the Product or Sales team to improve the organisations' offerings

+ Improving operational documentation — by authoring and continuously improving run-books used by the global team

+ Embracing continuous adoption to changes in processes, actively seeking and learning new processes and skills to ensure personal and team effectiveness.

What You Will Bring:

+ Experience diagnosing and resolving customer issues

+ Desire to ensure customer success through direct interaction

+ Outstanding written and verbal communication skills

+ Detail-oriented, procedure-driven, with a keen desire for continuous improvement and efficiency

Ready to build what's next? Let’s get in motion.

Come As You Are

Belonging isn’t a perk here. It’s the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what’s possible.

We’re proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.