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Job Description

Oracle Cloud Infrastructure (OCI) – US Government Operations

Locations:

Reston, VA/ Seattle, WA/ Austin, TX

As part of a mission-critical environment, you will work side by side with the operations team to rapidly resolve urgent issues and collaborate on designing and implementing long-term, sustainable solutions that elevate system reliability and ensure compliance and customer satisfaction for government customers. This is an opportunity to further both your technical skills and your impact on our team, making tangible improvements in reliability and operational excellence for sensitive, secure, and regulated workloads. (US CITIZENSHIP REQUIRED)

Responsibilities:

+ Enhance the reliability, performance, and scalability of OCI services in US Government sovereign realms by improving availability, optimizing latency, and ensuring efficient operation across multiple services.

+ Work closely with the operations team to investigate and resolve immediate, high-priority issues, as well as to coordinate on permanent remediation strategies within US Government environments.

+ Manage and take ownership of several small-scale projects or services, driving operational improvements and best practices within your immediate team and in alignment with government compliance requirements.

+ Contribute to the development and upkeep of tools, processes, and automation that streamline deployment, monitoring, and incident response activities for sovereign environments.

+ Play a key role in updating and refining existing service architectures to boost system dependability, performance, and compliance.

+ Collaborate with teammates on system design reviews and advocate for architectural changes that strengthen reliability, maintainability, and security.

+ Own the definition, implementation, and visibility of service metrics, KPIs, and SLOs; use these to identify areas for continuous improvement and meet government standards.

+ Seek out repeated manual processes (operational toil) and replace them with automated solutions wherever possible.

+ Work autonomously on most assignments, knowing when to seek feedback or support in unfamiliar technical areas.

+ Develop and implement changes that enable safe, seamless deployments by other engineers in secure, compliant environments.

+ Participate in incident reviews, provide actionable insights for resolution, and drive learning from production issues.

+ Contribute to process documentation and help onboard or mentor teammates on effective operational practices in the context of US Government requirements.

Responsibilities

Required Skills:

+ U.S. Citizenship

+ Bachelor’s Degree in Computer Science, a STEM field, or equivalent professional experience with consistent career growth (M.S. is a plus)

+ Experience with Linux (or UNIX) System Administration, Networking, Storage, Compute, and Virtualization (Certifications such as CCNA, virtualization, or UNIX OSs are a plus)

+ Familiarity with cloud concepts, distributed systems, and networking

+ A strong awareness of cybersecurity (e.g., experience or certifications such as CompTIA Security+, CISSP is a plus)

+ Experience participating in incident management, incident bridges, and technical troubleshooting

+ Customer focused and a passion for delivering exceptional service

+ Experience in cloud technical support, operations, NOC, or similar environments is preferred but not required

+ Demonstrated ability to quickly learn new technologies and domains and coach others

+ **Data analytics background desired but not required

Shift Format:

+ Monday through Friday core hours, with on-call rotation for escalated incidents 10–15% of the year (on-call support ~40 days/year)

+ Standard 40-hour work week, with on-call assignment approximately once every two months; may include nights, weekends, and public holidays

+ Overtime possible for on-call or urgent duties as business needs require

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $79,100 to $158,200 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC3

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.