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State Risk Adjuster 6 (Property Claims Manager)

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State Risk Adjuster 6 (Property Claims Manager)

Salary

$4,694.00 - $9,211.00 Monthly

Location

Baton Rouge, LA

Job Type

Classified

Job Number

ORM 012026C ERG

Department

Division of Administration-Risk Management

Opening Date

01/20/2026

Closing Date

2/10/2026 11:59 PM Central

+ Description

+ Benefits

+ Questions

About this Job

The Division of Administration/Office of Risk Management has a vacancy. This job title has an assigned pay grade of AS-619.

The Office of Risk Management (ORM) is the Division of Administration ancillary agency that administers the comprehensive risk management program for the State of Louisiana and is solely and statutorily responsible for managing all state insurance coverage, both purchased and self-insured, for workers’ compensation, property, and casualty exposures. ORM is also responsible for managing all tort claims made against the State and department/agency/board/commission clients. At the designation of the Commissioner of Administration, ORM serves as the State of Louisiana public facilities sub-recipient representative for Federal Emergency Management (FEMA) Agency Public Assistance (PA) Grants under Subpart G, Title 44 Code of Federal Regulations.

Job Focus Areas

The State Risk Adjuster 6 (Manager) over the Property Claims & Disaster and Recovery Management Unit is a program manager position within ORM, and provides direct supervision over three State Risk Adjuster 5 (Supervisor) positions. This position has functional management over the State’s Third Party Administrator (TPA) claims handling activities relating to all property lines of insurance, including: building and personal property, equipment breakdown, crime and fidelity, fine arts, bridge damage; and also for claims relating to ORM’s terrorism policy.

The incumbent serves as the primary assistant to the Unit Administrator, providing essential support in the administration of all disaster management and property claim services, duties and responsibilities of the office. The incumbent reports to and receives administrative direction from the State Risk Administrator over Property Claims, Disaster Management and Recovery Services.

The Division of Administration is the state government’s management arm and the hub of its financial operations. Division offices perform a wide variety of activities including the following:

+ Overseeing the state’s capital construction program

+ Working to provide state and federal grants for community development

+ Development of the state budget

+ Providing technology services

+ Giving agencies guidance in the state purchasing and contracting process as they seek goods and services

+ Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes

Minimum Qualifications

Seven years of experience in insurance claims adjusting, examining, or investigation; accident investigation, legal research, project management, contract management, or construction management; OR

Six years of full-time work experience in any field plus four years of experience in insurance claims adjusting, examining, or investigation; accident investigation, legal research, project management, contract management, or construction management; OR

A bachelor's degree plus four years of experience in insurance claims adjusting, examining, or investigation; accident investigation, legal research, project management, contract management, or construction management; OR

An advanced degree in risk management or insurance, business or public administration, safety or legal studies, construction management, or a health services field plus three years of experience in insurance claims adjusting, examining, or investigation; accident investigation, legal research, project management, contract management, or construction management.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be foundhere.

Job Duties and Other Information

Job Duties:

+ Direct and oversee ORM first-line supervisors responsible for monitoring TPA desk examiners, claim adjusters, and catastrophe adjusters, including review of complex commercial property claims, coverage determinations, scopes of damage, and high-profile files.

+ Exercise comprehensive TPA contract oversight by evaluating claim files against performance standards and guidelines, ensuring compliance with contract terms, leading quarterly unit meetings, and conducting performance reviews of the TPA and its personnel.

+ Monitor and manage complex claims activities, including subrogation matters and litigation coordination with legal counsel, preparation and review of sensitive correspondence, and maintenance of detailed reports for senior leadership.

+ Lead catastrophe and disaster response functions by evaluating catastrophe adjuster work, recommending activation of Emergency Adjusting Services, providing ongoing verbal and written briefings to executive leadership, and supporting statewide FEMA recovery efforts for federally declared disasters.

+ Apply advanced analytical and Excel skills to collect, track, and analyze large, complex datasets; identify trends, inaccuracies, and cause-and-effect relationships; and oversee the development of highly specialized and complex reports.

+ Consult with staff to ensure efficient, lawful, and goal-aligned operations; recommend and implement internal policies and process improvements; and assist leadership in workforce development, including professional growth plans and identification of training needs.

Position-Specific Details:

Appointment Type: This vacancy will be filled by a new hire or by promotion of a current permanent status classified employee.

Louisiana is a "State as a Model Employer" for People with Disabilities.

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumeswill not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

A criminal history check may be conducted on all new hires as well as employees changing positions, including promotions, demotions, details, reassignments and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal government's E-verify system.

Applicants qualifying based on college training or receipt of a bachelor's degree will be required to submit an official college transcript to verify credentials claimed prior to appointment. Please make every effort to attach a copy of your transcript to your application. The transcripts can be added as an attachment to your online application. The selected candidate will be required to submit original documentation upon hire.

For further information about this posting, please contact:

Erica R. Gay

HR Specialist

Division of Administration/Office of Human Resources

Email:[email protected]

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave– Up to six weeks paid parental leave

More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave – State employees receive the following paid holidays each year:

+ New Year's Day

+ Martin Luther King, Jr. Day,

+ Mardi Gras,

+ Good Friday,

+ Memorial Day,

+ Independence Day,

+ Labor Day,

+ Veteran's Day,

+ Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

+ Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system

+ Teacher's Retirement System of Louisiana (www.trsl.org),

+ Louisiana School Employees Retirement System (www.lsers.net), among others

01

Describe any experience you may have handling first-party commercial property insurance losses. Provide as much detail as possible. If you have no experience, write “NA.”

02

Describe your experience handling catastrophe claims. Provide as much detail as possible. If you have no experience, write “NA.”

03

Describe your experience managing a team of property field adjusters or desk examiners, i.e., in what capacity, what size team, and did you handle HR issues (performance reviews, hiring, terminations, etc.). Provide as much detail as possible. If you have no experience, write “NA.”

04

If you have experience managing adjusters/examiners under a different coverage, such as auto or general liability, provide the same information as requested above and specify what line of coverage(s) you were handling. Write “NA” if not applicable.

05

Describe your experience working with a catastrophe team of adjusters handling property claims, i.e. in what capacity, what size team, were they employees or contractors, etc. Provide as much detail as possible. If you have no experience, write “NA.”

06

Describe any experience you have managing or supervising a Third Party Administrator. Provide as much detail as possible. If you have no experience, write “NA.”

07

Describe your proficiency in preparing detailed reports and spreadsheets that provide claims data for analysis. Provide as much detail as possible. If you have no experience, please write “NA.”

08

Describe your familiarity and proficiency with Microsoft Excel, Word, and Outlook. Please note that there may be a knowledge and skill test during the interview process. If you have no experience, please write “NA.”

Required Question

Employer

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

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