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13767BRJob Description:The IT Shared Services Analyst II supports the IT vendor management organization by assisting with governance, financial tracking, and resource coordination. This role will assist with maintaining accurate records, monitoring vendor performance, and contributing to process improvements that drive value across IT initiatives. The analyst works closely with internal teams and external vendors to support demand forecasting, capacity planning, and compliance with contractual obligations. This position is ideal for individuals who are detail-oriented, eager to learn, and interested in IT operations and vendor management.

KEY RESPONSIBILITIES:

+ Portfolio & Value Management

+ Coordinate the 30-60-90-day demand forecast process for development work, including cross-tower portfolio analysis and reporting.

+ Facilitate value management by monitoring progress, performance, and benefits realization across the IT project portfolio, including Innovation Fund investments.

+ Provide oversight, analysis and reporting of business case development and value delivery process for development work.

+ Provide performance analysis and reporting on development work, including actual effort vs. estimated effort and actual delivery dates vs. promise dates.

+ Oversee the allocation and management of Transformation and Innovation funds to maximize value delivery.

+ Capacity & Resource Management

+ Plan and allocate AD pool capacity across IT towers.

+ Prepare monthly Development Resource Pool (AD Pool) utilization analysis, validation, and reporting.

+ Highlight and drive resolution to identified AD anomalies (e.g., active work items with estimated efforts of “0”, work underway without planned/actual start dates, work underway without target deployment dates, etc.).

+ Contract & Financial Management

+ Assist with contract negotiations, renewals, change orders, and compliance activities.

+ Oversee and validate monthly resource unit utilization process.

+ Administer a regular cadence of calculating and validating ARCs (Additional Resource Charges) and RRCs (Reduced Resource Credits) per contractual requirements.

+ Generate monthly Accenture capital labor analysis and reporting.

+ Perform quarterly Development Resource Pool (AD Pool) utilization true-up analysis and reporting.

+ Vendor & Managed Services Governance

+ Coordinate the governance meeting cadence and calendar for Managed Services.

+ Develop, maintain, and administer Managed Services SOPs and work instructions.

+ Administer the IT expectations alignment document, including updates, revisions, and approvals.

+ Maintain a dynamic list of criteria and relevant example work items classified as AD or AMS.

+ Provide oversight of the coverage of USS-required topics and materials as part of vendor resource onboarding.

+ Provide oversight of the annual USS policy certification process.

+ Manage and monitor the process for monthly SLA faults/credits, including trend analysis and reporting cadence.

+ Provide oversight of SLA performance continuous improvement requirements.

+ Maintain and support the Managed Services SharePoint sites.

+ Engagement & Feedback Management

+ Develop and administer regular pulse check surveys.

+ Analyze survey results and prepare actionable insights.

+ Facilitate the creation of survey action plans to address identified outcomes.

+ Manage and execute the IT MSP rewards and recognition process for USS and Accenture teams.

+ Track and report Accenture ticket backlog across IT towers.

+ Oversee and report on missing Accenture PPM timesheets.

+ Digital Transformation Support

+ Assists in coordinating cross-functional collaboration between business and operations teams to help build the digital project pipeline and support the establishment of value delivery targets.

+ Contributes to the prioritization and funding process for digital initiatives by providing analysis, documentation, and logistical support to ensure alignment with strategic objectives.

+ Support capital project planning, budgeting and tracking in partnership with finance/project teams.

+ Assist in the development and maintenance of business cases and value realization frameworks.

+ Monitors the progression of digital projects and supports project teams in tracking milestones and identifying opportunities to enhance value delivery.

+ Aids in preparing communications and reports for key stakeholders, summarizing project status, outcomes, and benefits realized through digital transformation efforts.

EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES:

+ Bachelor’s degree in business administration, Information Systems, or related field.

+ Five to seven years of work experience.

+ Knowledge of Microsoft Office 365 and Teams platforms.

+ Relevant experience with demonstrated project coordination skills, including the ability to manage multiple tasks and priorities.

+ Strong collaboration skills, with an ability to influence stakeholders.

+ Strong interpersonal, written and verbal communication skills.

+ Demonstrates resilience and flexibility, embraces unexpected changes, and drives improved solutions.

+ Self-motivated, acts independently and prioritizes appropriately and completes assignments on time.

WORK ENVIRONMENT/ PHYSICAL REQUIREMENTS:

+ Ability to constantly operate a computer.

+ Must be able to remain stationary 50% of the time.

Auto req ID:13767BRCompany:United States Steel CorporationPosting Title:IT Shared Services Analyst IIWork Location - City:Pittsburgh Company Overview:

Since 1901, U. S. Steel has been a recognized leader in steel production. Today, as the first North American steel company to have declared a 2050 net-zero greenhouse gas emissions goal, we remain as innovative as ever, leading transformation across our industry while continuing to make products for everyday life - from industries as far ranging as automotive, construction, containers and packaging, appliances, and energy.

Underneath it all is our Culture of Caring, which shows up in our community partnerships, charitable contributions, company-sponsored employee volunteer initiatives, scholarship programs, leadership training, and much more. And of course, it takes shape in a steadfast commitment to safety first in our workplaces and respect for our employees, who are United by Steel.

We are honored to have earned accolades and awards from well-regarded organizations, including the following:

+ Ethisphere’s World’s Most Ethical Companies® 2022, ’23, ‘24

+ Disability: IN’s Best Places to Work for Disability Inclusion 2021, ’22, ’23, ‘24

+ Human Rights Campaign Foundation’s Equality 100 Award 2020, ’21, ’22, ’23-24, ‘25

+ Military Times’ Best for Vets: Employers 2023, ‘24

Conducting business with integrity and with the highest ethical values has underpinned U. S. Steel’s success for over 100 years, and it remains critical to our company’s success in the future. U. S. Steel is an Equal Opportunity Employer. It is our policy to provide equal employment opportunity (EEO) according to job qualifications without discrimination on the basis of race, color, religion, ancestry, national origin, age, genetics, sexual orientation, sex, gender identity, disability status or status as a protected Veteran or any other legally protected group status. (California residents may visit www.ussteel.com/CANotice regarding collection of personal information and U. S. Steel's privacy practices.)

Competency Summary:

At U. S. Steel all employees are expected to display the following core competencies every day to advance corporate, team and individual goals:

Think: Think Critically and Drive Change

Lead: Develop Talent and Collaborate

Do: Empower Performance and Deliver Results