"Alerted.org

PROGRAM SPECIALIST - FIRE TELECOMMUNICATOR I (PART-TIME)

Print (https://www.governmentjobs.com/careers/stockton/jobs/newprint/5199456)

Apply



PROGRAM SPECIALIST - FIRE TELECOMMUNICATOR I (PART-TIME)

Salary

$35.80 - $45.96 Hourly

Location

City of Stockton, CA

Job Type

Part-Time (19 1/2 Hours per Week)

Job Number

0126-07711

Department

Fire

Opening Date

01/20/2026

Closing Date

1/21/2026 5:30 PM Pacific

+ Description

+ Benefits

+ Questions

DEFINITION

PART-TIME OPPORTUNITY

HOURLY SALARY:

Depends on Qualifications

EXAMINATION DATE: Week of February 10, 2026 (TENTATIVE)

TYPING CERTIFICATE SUBMISSION DEADLINE: Wednesday, January 21, 2026. (35 net words per minute) .

Suggested online testing agencies: Typing.com or Official-Typing-Test.com

The City of Stockton Fire Department is currently seeking to establish an eligible list to fill a vacancy for the Program Specialist - Fire Telecommunicator I (Part-Time) position. The vision of the Stockton Fire Department is "community service with excellence." The Stockton Regional Fire Communications Center provides fire dispatch services to the cities of Stockton, Lodi, Manteca, the South San Joaquin County Fire Authority, and the Lathrop-Manteca Fire District. The Center dispatches to a population exceeding 600,000 people in the San Joaquin Valley of Central California. The Stockton Fire Emergency Communication Dispatch Center is an accredited Center of Excellence as recognized by the International Academy of Emergency Medical Dispatch.

Prior to appointment, eligible candidates will be required to submit to and successfully pass a medical examination which includes a back evaluation, drug screen, and background investigation which includes fingerprinting.

Under general supervision, receives telephone calls for emergency and non-emergency fire, medical and related services and dispatches fire department resources, private ambulance units, and personnel; and performs related work as assigned.

CLASS CHARACTERISTICS

Fire Telecommunicator I is the entry-level class in this non-sworn class series. Initially, under close supervision, incumbents learn Fire Department and City policies and procedures related to handling emergency and non-emergency calls. As experience is gained, duties become more diversified and are performed under more general supervision. This class is alternately staffed with Fire Telecommunicator II, and incumbents may advance to the higher level after successfully completing a one-year probationary period and gaining one additional year of experience and demonstrating proficiencies which meet the qualifications for the higher level class.

PRINCIPAL DUTIES (Illustrative Only)

PRINCIPAL DUTIES (Illustrative Only)

Duties may include, but are not limited to, the following:

+ Receives and evaluates incoming calls from the public as well as public agencies for routine and emergency medical and fire incidents.

+ Enters information received in the Computer Aided Dispatch (CAD) system, logs incident information and completed required forms.

+ Dispatches fire suppression apparatus and personnel to fire and medical emergencies; maintains radio communications and assists with further dispatches or supplies requested information.

+ Operates multi-channel radio systems, monitors multiple radio channels simultaneously.

+ Assists callers in methods of handling medical emergencies prior to the arrival of dispatched emergency personnel using established Emergency Medical Dispatch (EMD) protocols.

+ Receives incoming calls for public works and utilities after normal business hours and on weekends; notifies appropriate public works and utilities personnel of calls for service.

+ Prepares and/or types reports and records.

+ Assists with related projects as assigned.

QUALIFICATIONS

QUALIFICATIONS

Knowledge of:

+ Basic terminology used in fire and related emergency radio and telephone communications;

+ Basic medical terminology;

+ Operation of communications equipment, including telephone, radio, computer and related systems;

+ Basic record keeping principles and practices; and

+ The geography and major arteries within the cities of San Joaquin County.

Skill in:

+ Memorizing codes, names, locations and other detailed information;

+ Assessing and prioritizing emergency situations;

+ Attending to multiple activities and sources of input simultaneously;

+ Obtaining information from individuals in emergency situations, including those who are emotionally distraught, angry or difficult to understand;

+ Remaining calm and making rapid and sound independent judgments in stressful emergency situations;

+ Communicating tactfully and effectively with public, public safety personnel and others;

+ Operating complex radio and telephone systems;

+ Operating computer keyboards and related equipment and typing at a speed of 35 net words per minute;

+ Following oral and written instructions;

+ Reading and interpreting geographic information;

+ Performing routine clerical and record keeping duties;

+ Active listening on the telephone and radio with accurate comprehension; and

+ Multi-tasking competing priorities.

Ability to:

+ Learn City and Fire Department dispatching codes, policies, and procedures;

+ Effectively work under emergency conditions;

+ Make quick and appropriate determinations;

+ Maintain accurate records;

+ Handle simultaneous calls; and

+ Remain courteous and calm while interacting with the public.

Education/Experience:

Fire Telecommunicator I: Possession of a high school diploma or GED.

Other Requirements :

All levels

+ Must successfully complete a background investigation and a California Department of Justice fingerprint clearance.

+ Must possess a valid (two years old or less) typing certificate for at least 35 net words per minute from a recognized organization.

Fire Telecommunicator I

+ Must obtain and maintain a valid CPR card (American Heart Association BLS-C or equivalent) within 6 months of appointment.

+ Must obtain and maintain a valid International Academies of Emergency Dispatch (IAED) EMD certification within 6 months of appointment.

+ Must obtain and maintain a valid Emergency Medical Services (EMS) Dispatcher Accreditation from San Joaquin County Emergency Medical Services Agency within six (6) months of appointment. Continuous accreditation is required as a condition of continued employment with the City of Stockton. Failure to comply with San Joaquin County Emergency Medical Services Agency regulations pertaining to EMS Dispatcher Accreditation may result in termination of employment.

Note: The level and scope of knowledge and skills listed below are related to job duties as defined under Class Characteristics.

Physical/Mental Abilities:

+ Mobility- constant use of keyboard; constant sitting for long periods of time; occasional bending, squatting, and kneeling;

+ Lifting- occasionally up to 25 pounds;

+ Vision- constant use of overall vision; frequent reading and close-up work; occasional color and depth vision;

+ Dexterity- constant repetitive motion; frequent use of computer keyboard; frequent writing; frequent grasping, holding, and reaching;

+ Hearing/Talking- constant hearing and talking, in person and on the phone or other communication devices; ability to understand what people are saying in normal conversation and over noise;

+ Emotional/Psychological- frequent decision making and concentration often in stressful situations; frequent public and/or coworker contact; occasional working alone;

+ Environmental- primarily performed in an office environment; frequent exposure to noise; and

+ Special Requirements – must be willing to work twelve-hour fire service shifts and work mandatory overtime shifts when necessary. Shift schedule will include nights, weekends and holidays.

This class specification should not be interpreted as all inclusive. It is intended to identify the essential functions and requirement of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the American with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.

THE EXAMINATION:

Applicants who qualify in terms of relevant work experience and education, that best meet the needs of the City, will be invited to participate in the examination process, which may include a training and experience evaluation weighted 100%. However, the City reserves the right to utilize alternative testing methods if deemed necessary. Candidates must receive a minimum passing score of 70%, as determined by the relative performance of all candidates in all portions of the examination. In the event of identical ratings, candidates' names will be arranged in order of application date/time, and, if the same, then arranged alphabetically.

ALL APPLICATIONS AND SUPPLEMENTAL QUESTIONNAIRES MUST BE COMPLETED FULLY AND SUBMITTED ON AN OFFICIAL CITY OF STOCKTON APPLICATION FORM. INCOMPLETE APPLICATIONS AND SUPPLEMENTAL QUESTIONNAIRES WILL BE REJECTED AND CANNOT BE REVISED AFTER SUBMITTAL ON OR BEFORE THE FINAL FILING DATE. POSTMARKS, FACSIMILES, AND PHOTOCOPIES OF THE CITY'S EMPLOYMENT APPLICATION WILL NOT BE ACCEPTED. RESUMÉS ARE WELCOMED BUT SHOULD BE SUBMITTED AS ADDITIONAL INFORMATION ONLY. PLEASE DO NOT STATE "REFER TO RESUME".

The information in this announcement concerning the terms and conditions of employment does not constitute either an express or implied contract, and these provisions are subject to change.

NOTE:

+ After on-line submittal, immediate notification will appear on your screen indicating your application has been received. Please print this notice as proof of filing.

+ Notification and correspondence will be sent via email only. No paper notices will be mailed to applicants. It is the applicants responsibility to ensure a correct email address is provided and that correspondence is being received.

+ NeoGov.com: You will receive correspondence via the e-mail address you placed on your application. Some e-mail accounts have been known to place these e-mails in the spam/junk file. Please check your e-mail folders or accept e-mails ending with neogov.com.

In accordance with California Government Code section 3100, et., seq,. all City of Stockton employees are considered disaster service workers who may be required to report for duty, or remain on duty to address disaster service activities in the event of an emergency or disaster and are required to undertake an applicable loyalty oath.