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Job Description

This role will be supporting Global Contact Center Teams and will be responsible for governing transformation projects by setting project standards, processes and workflows, while also facilitating decision-making and ensuring compliance across the business. Day to day, they will be collaborating cross-functionally with technology teams, business leaders, and various vendors to maintain alignment on progress and understand dependencies across different projects. They should be comfortable prioritizing requests depending on capacity and resources and must display strong communication skills, and an independent spirit.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

- 10+ years of experience in project management within the contact center transformation space

- Experience communicating with stakeholders, defining aggregate project plans, and providing governance for large-scale, complex projects

- Well-versed in current contact center technologies, including AI and agent assists

- Strong understanding of how to run a project full lifecycle to ensure on-time delivery within budget and scope as well as change management

- Background in an enterprise organization managing relationships with global teams and vendor partners

- Proficiency with project management tools, such as MS Projects, and ability to manage competing priorities

- Self-motivated and strong communication skills, experience working across different workstreams, and driving alignments - Cruise/travel industry experience

- PMP certified