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Job Description

Insight Global is seeking a ServiceNow Administrator to join our client's team in Waller, TX. ServiceNow Administrator As a ServiceNow Administrator, your day will revolve around managing and maintaining the ServiceNow platform to ensure stability, performance, and functionality. You’ll configure and customize the system by creating and modifying tables, fields, workflows, and scripts, while also managing user accounts, roles, and access controls to maintain security. A typical day includes monitoring platform health, applying upgrades or patches, and troubleshooting technical issues as the point of escalation for support problems. You’ll collaborate with IT teams and business stakeholders to gather requirements, design solutions, and implement process improvements. Reporting and analytics will be part of your routine, as you build dashboards and track KPIs to measure system performance. You’ll also document processes, provide training to end-users, and support integrations with other systems, identifying opportunities for automation. Throughout, you’ll balance technical problem-solving with communication, ensuring your work aligns with organizational goals and ITIL-compliant practices.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

- 3+ years of ServiceNow Administration experience in an enterprise environment

ServiceNow Certified System Administrator (CSA) certification (strongly preferred)

Proficiency in ServiceNow configuration (tables, fields, workflows, UI policies, business rules)

Ability to create and modify scripts (client scripts, server-side scripts, business rules, etc.)

Experience with ServiceNow modules (Incident, Problem, Change, Release, Knowledge, Service Catalog) Experience with Flow Designer or other automation tools

Familiarity with reporting, dashboards, and KPI monitoring in ServiceNow

Background in quality reviews and process improvement initiatives