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Job Description

Insight Global is assisting a client in identifying a Director of Operations to lead deployment execution across its growing multi-state tower crew business. This role is responsible for day-to-day crew oversight, scheduling, subcontractor management, and field-level issue resolution. It’s ideal for someone who enjoys being in the thick of operations – coordinating resources, solving real-time problems, and building scalable systems from the ground up. You would oversee 6-7 direct reports including a few Construction Managers as well as a Field Ops Manager and GM. Your entire LOB would consist of about 20 crews and would be around 70 employees and would report directly to the CEO.

Key Responsibilities:

• Oversee and scale U.S. field operations (crew performance, safety, logistics)

• Standardize and streamline processes across regions

• Build and manage mid-level operations team

• Implement SOPs, dashboards, KPIs

• Lead compliance, vendor management, and procurement

• Support ESOP communication and HR coordination

Ideal Candidate:

• Senior leadership experience in telecom, construction, or field services

• Proven success scaling field operations

• Skilled in logistics, workforce management, and financial oversight

• Familiarity with compliance and safety regulations

• Entrepreneurial mindset; strong communication and team-building skills

Salary expectations for this role are between $135k-$150k based on years of experience and there is a potential for performance bonuses at the end of the year.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

- Strong management and operations experience within the Telecom field

- 5+ years in telecom, tower services, field ops, or infrastructure deployment

- Experience managing crews, vendors, or subcontractors

- Demonstrated ability to lead field operations at scale and drive accountability

- Hands-on leadership style with a builder mentality

- Ability to read and interpret, Construction Drawings, MOP’s, and Structural analyses

- Familiarity with 5G/4G/LTE technologies - Experience with Ericsson, AT&T, or similar tower ecosystem players

- Familiarity with AI-supported scheduling tools or workforce platforms

- Military logistics or multi-site field rollout experience

- Bilingual in Spanish