- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …to support the Customer Service department or programs. **Seasonal role with potential end date of 3/6/2026.** + Supports customer to submit and process origination ... and disbursement transactions or creates and submits on behalf of customer. + Assists customer with award origination and disbursement processing and identifying and resolving processing issues. + Supports inbound calling, outbound calling, email, web chat and… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …+ Associates Degree or equivalent relevant experience; Bachelor's Degree in Information Technology, Computer Science or a related field preferred. + 2-5 years of ... experience in information technology, systems administration or other IT related field. + Candidate must have experience in explaining highly technical data and information in simplistic grade school language for end users of complex IT systems and projects +… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …+ Bachelor's Degree in Information Technology, Computer Science, other relevant field, or equivalent relevant experience. + Advanced computing certification ... preferred. + 5-10 years of experience in Systems Engineering/Analysis **Other Job Specific Skills** + Attention to detail, and a commitment to quality work. + Ability to elicit, analyze, document, and validate the system requirements that support the required… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …* Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Master's Degree preferred. * 8+ years of work ... experience with Linux. **Other Job Specific Skills** * Experience with RHEL Linux RHEL 8/9, Oracle Linux, and Satellite 6.8 or higher. * Knowledge of Red Hat version 8 or 9(RHEL 8/RHEL 9) with the ability to engineer, install, administer, and maintain. *… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …* Analysis - The developer must understand the client defined requirements and perform any required analysis to provide the best solution within the framework of the ... existing system. * Coding - The developer must write code adhering to established standards and written with minimal complexity enabling support by developers at various levels. * Unit Tests - The developer must design and execute a comprehensive unit test… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …+ High School Diploma or GED. + 2-5 years or related experience in Customer Service or public relations. **Other Job Specific Skills** + Excellent customer service ... Responsible for intermediate level inbound call, outbound call, email and web chat services, as well as back-office services. Applies skills and experience to show a focus on customer satisfaction and adherence to established Service Level Agreements (SLAs). +… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …+ Google Cloud Platform (GCP) Service Management + The CCS shall maintain current certification as a Certified Cloud Security Professional. Possesses the ability to ... work independently with substantial cloud computing security knowledge. + The assessor must have the essential skillsets to identify, manage and resolve cloud computing security risk and implement "best practices" as applied within a cloud environment (across… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …+ Prepares and makes briefings and presentations. + Leads team in on-site management of installations. + Works independently and installs, operates, maintains, ... Responsible for directing technical work on projects. Performs a variety of analyses and prepares appropriate documentation. Supervises and coordinates activities of a team of IT members engaged in computer operations, computer systems, computer programming,… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …+ Associate's Degree preferred or equivalent relevant experience. + Professional Certifications or License + 8+ years of experience in call center, quality control, ... Monitors customer interactions and reviews and analyzes customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …+ HS Diploma or GED; Bachelor's Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience. + 1- 2 years of ... experience in information technology, systems administration or other IT related field. + Hours for this position are roughly 11P-8A ET including weekends. **Other Job Specific Skills** + Knowledge of Microsoft Operating Systems and products that include… more