- ASM Research, An Accenture Federal Services Company (Elkridge, MD)
- …+ Responds to incident tickets in a 24x7 operational environment to meet SLA objectives. + Troubleshoots system issues using diagnostic tools like netmom, windbg, and ... Serve as a part of the incident management team in a 24X7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the Live Site… more
- ASM Research, An Accenture Federal Services Company (Elkridge, MD)
- …+ Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools + Respond to incident tickets in a 24x7 operational environment ... to meet SLA objectives + Review system logs to identify and mitigate system issues + Leverage knowledge base to help troubleshoot, identify and resolve systems issues; + Update knowledge base troubleshooting guides and lessons learned as required + Document… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …+ Analyze incoming cases to determine and relay applicable guidance to issuers + Provide exemplary customer service through phone and email + Answer inbound phone ... calls + Validate issuer requests and articulate any deficiencies back to the issuer to ensure all necessary information is gathered + Understand and follow escalation criteria to forward issues where the requests are not resolved promptly + Build and maintain… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …+ Master's degree in social work and Family Therapy, Counseling, or other human services field + Unrestricted state Licensure to practice independently (LCSW, LPC, ... Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues to military service members and their families.… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …+ Analyze the current architecture and develop target architecture for Health portfolio IT systems. Develop systems roadmap and disposition diagrams + Develop ... enterprise system's architecture for modernizing the systems using cloud-based technologies and agency guidelines (example: Human Centered Design, Zero Trust Architecture etc.) + Develop architecture artifacts such as operational views (OVs) and systems views… more
- Marriott (Bethesda, MD)
- …Experience working with external finance/accounting and technology service providers (ex. Accenture Hospitality Services) **CORE WORK ACTIVITIES** . Lead the design ... global stakeholders, Finance Business Partners, and technology service providers including Accenture Hospitality Services. The pay range for this position is $56.53… more
- Cornerstone onDemand (Baltimore, MD)
- …segments. + Establish and expand strategic relationships with GSIs (eg, Deloitte, Accenture ), federal and commercial ISVs, and emerging platform players aligned to ... our product strategy. + Partner closely with regional sales leadership and vertical GTM leads to ensure partner efforts are tightly integrated with account strategy, pipeline generation, and deal acceleration. + Support the evolution of our partner ecosystem,… more