- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …planning and constructing test scripts using quality processes and methodologies for Accenture or its clients. + Develop, update, and maintain quality testing ... standards and procedures. + Develop, update, and maintain quality testing standards and procedures, including issue management and escalation. + Optimize processes and methods to deliver quality work. Test Planning and Strategy: + Develop end-to-end testing… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …to support the Customer Service department or programs. **Seasonal role with potential end date of 3/6/2026.** + Supports customer to submit and process origination ... and disbursement transactions or creates and submits on behalf of customer. + Assists customer with award origination and disbursement processing and identifying and resolving processing issues. + Supports inbound calling, outbound calling, email, web chat and… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …+ Bachelor's degree in Business, Information Technology, Human Resources, or a related field, or equivalent work experience. + In-depth knowledge of UKG WFM modules, ... such as scheduling, time and attendance, labor forecasting, and workforce optimization. + Proven success in implementing UKG WFM systems and providing client-facing consulting services. + 12+ years of relevant overall experience of which 5+ years of experience… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …+ Provide front line support for IT systems and software, fielding telephone calls, voicemails, emails, and portal requests. + Attempt incident resolution using ... industry knowledge and provided Knowledge Articles. Solve technical issues or escalate in a professional and timely manner, bringing in other subject matter experts as required. + Enter IT incident descriptions and troubleshoot the issue sufficiently to… more
- ASM Research, An Accenture Federal Services Company (San Antonio, TX)
- …to support the Customer Service department or programs. **Job Responsibilities** + Supports customers to submit and process PTIN applications or creates and submits ... on behalf of customer. + Supports inbound calling, outbound calling, web chat and paper mail applications/inquiries. + Assists customers with processing, identifying, and resolving processing issues. + Logs cases, or updates an existing case as applicable, to… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …+ High School Diploma or GED. + 2-5 years or related experience in Customer Service or public relations. **Other Job Specific Skills** + Excellent customer service ... Responsible for intermediate level inbound call, outbound call, email and web chat services, as well as back-office services. Applies skills and experience to show a focus on customer satisfaction and adherence to established Service Level Agreements (SLAs). +… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …+ Associates Degree or equivalent relevant experience; Bachelor's Degree in Information Technology, Computer Science or a related field preferred. + 2-5 years of ... experience in information technology, systems administration or other IT related field. + Candidate must have experience in explaining highly technical data and information in simplistic grade school language for end users of complex IT systems and projects +… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …and Duties** + Provide day-to-day operational support, implementing and managing virtual networks within the GCP environment (including subnets, routing security ... **Telecommunications Network Engineer** Google Cloud Platform (GCP) Cloud Telecommunications Network Engineer supporting day-to-day support of GCP architecture and services as part of J64 NTS. The resource will coordinate activities with Defense Logistic… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …+ High School Diploma; Bachelor's Degree preferred or equivalent relevant experience. + 1-2 years of administrative support or project coordination experience on ... government contracts. + Strong skills with MS Office to include Outlook, Excel, Teams, etc. Experience with MS Lists is highly desirable. **Other Job Specific Skills** + Strong attention to detail and editing skills, as well as the ability to multi-task under… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …+ Bachelor's Degree in Information Technology, Computer Science, other relevant field, or equivalent relevant experience. + Advanced computing certification ... preferred. + 5-10 years of experience in Systems Engineering/Analysis **Other Job Specific Skills** + Attention to detail, and a commitment to quality work. + Ability to elicit, analyze, document, and validate the system requirements that support the required… more