- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …+ Associate's Degree preferred or equivalent relevant experience. + Professional Certifications or License + 8+ years of experience in call center, quality control, ... Monitors customer interactions and reviews and analyzes customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …+ Master's degree in social work and Family Therapy, Counseling, or other human services field + State Licensure to practice independently (LCSW, LPC, LMFT) preferred ... + 5-10 years of relevant post-graduate work experience in counseling, social work, and mental health services. Prior experience working with military and/or Veterans populations preferred. Military spouse or family member experience in a military community… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …+ Analyze incoming cases to determine and relay applicable guidance to issuers + Provide exemplary customer service through phone and email + Answer inbound phone ... calls + Validate issuer requests and articulate any deficiencies back to the issuer to ensure all necessary information is gathered + Understand and follow escalation criteria to forward issues where the requests are not resolved promptly + Build and maintain… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …+ Master's degree in social work and Family Therapy, Counseling, or other human services field + Unrestricted state Licensure to practice independently (LCSW, LPC, ... Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues to military service members and their families.… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …+ Conducts audits and reviews using scoring protocols for calls and/or case records using a pre-determined set of criteria, documenting results in a detailed report. ... + Supports data entry and analysis following URAC minimum standards and defined SOPs as specified in the Quality Management Plan. + Maintains and provides all records and reports pertaining to QA documentation. + QA Analysts adhere to and promote auditing… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …+ Analyze the current architecture and develop target architecture for Health portfolio IT systems. Develop systems roadmap and disposition diagrams + Develop ... enterprise system's architecture for modernizing the systems using cloud-based technologies and agency guidelines (example: Human Centered Design, Zero Trust Architecture etc.) + Develop architecture artifacts such as operational views (OVs) and systems views… more
- ASM Research, An Accenture Federal Services Company (El Paso, TX)
- …+ Bachelor's Degree or equivalent of 4 years relevant experience. Master's Degree preferred. + Minimum 15 years of experience made up of a combination of at least 10 ... Travels throughout their state and/or region, as directed, and is responsible for all aspects of the support of events that increase awareness of military community services. Serves as Subject Matter Expert (SME) to collaborate with existing family support… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …+ Bachelor's Degree in Computer Science, Information Systems or a related field or equivalent relevant experience. + 2-5 years of experience with programming or web ... Conceives, designs, and tests logical structure to meet program requirements. Writes programs according to specifications provided. Builds, deploys and maintains programs, Web Site pages and applications. Develops and improves site navigation and applications.… more
- USAA (San Antonio, TX)
- …The candidate selected for this position will work with the LifeCo IT Accenture Life Insurance Platform (ALIP) Configuration team. They will be focused on helping ... Insurance and/or Annuities products and business processes + Experience with the Accenture Life Insurance Platform (ALIP) + Proven ability to lead and facilitate… more
- USAA (San Antonio, TX)
- …large Technology organization/team. + Management consulting experience (ie Deloitte, McKinsey, Accenture , etc). + HR and/or PMP designation(s). + Solid attention to ... detail. **Compensation range:** The salary range for this position is: $143,320.00 - 273,930.00 **.** **USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration… more