- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …+ Google Cloud Platform (GCP) Service Management + The CCS shall maintain current certification as a Certified Cloud Security Professional. Possesses the ability to ... work independently with substantial cloud computing security knowledge. + The assessor must have the essential skillsets to identify, manage and resolve cloud computing security risk and implement "best practices" as applied within a cloud environment (across… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …+ Associate's Degree preferred or equivalent relevant experience. + Professional Certifications or License + 8+ years of experience in call center, quality control, ... Monitors customer interactions and reviews and analyzes customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …+ HS Diploma or GED; Bachelor's Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience. + 1-2 years of ... experience in information technology, systems administration or other IT related field. + Work hours are 10P - 7A CT (11P-8A ET) including weekends **Other Job Specific Skills** + Knowledge of Microsoft Operating Systems and products that include Microsoft… more
- ASM Research, An Accenture Federal Services Company (Reston, VA)
- …+ Responds to incident tickets in a 24x7 operational environment to meet SLA objectives. + Troubleshoots system issues using diagnostic tools like netmom, windbg, and ... Serve as a part of the incident management team in a 24X7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the Live Site… more
- ASM Research, An Accenture Federal Services Company (Arlington, VA)
- …Overview: As a Mid-level DevOps Engineer, you will play a pivotal role in designing, implementing, and maintaining robust infrastructure solutions that support ... scalable and efficient software delivery pipelines. Your work will focus on leveraging cloud technologies, particularly Azure, to build and optimize deployment processes. You will be responsible for managing containerized applications using Kubernetes and… more
- ASM Research, An Accenture Federal Services Company (Reston, VA)
- …are in addition to Escort and WADE Operator roles. + Queue Management / Incident Resolution: Provide Fairfax Operations management of + SSM queue and personnel ... management + Serve as the Primary Point of Contact (POC) for IcMs on assigned shift + Manage IcM queue with SWA management team + Escort Anchor: Support responsibilities as needed based on leads availability as detailed in Responsibilities section below +… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …**Duties and Responsibilities:** + Attains a minimum of 85.5% of working hours each day in an available state while logged into the telephone ACD queue; must log in ... promptly at designated work hours. + Receives and logs customer problem/request/issues by documenting the problem and updating the customers contact information. + Performs initial level of problem identification and attempts to resolve routine or basic issues… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …+ Analyze incoming cases to determine and relay applicable guidance to issuers + Provide exemplary customer service through phone and email + Answer inbound phone ... calls + Validate issuer requests and articulate any deficiencies back to the issuer to ensure all necessary information is gathered + Understand and follow escalation criteria to forward issues where the requests are not resolved promptly + Build and maintain… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …+ Analyze the current architecture and develop target architecture for Health portfolio IT systems. Develop systems roadmap and disposition diagrams + Develop ... enterprise system's architecture for modernizing the systems using cloud-based technologies and agency guidelines (example: Human Centered Design, Zero Trust Architecture etc.) + Develop architecture artifacts such as operational views (OVs) and systems views… more
- Cornerstone onDemand (Virginia Beach, VA)
- …segments. + Establish and expand strategic relationships with GSIs (eg, Deloitte, Accenture ), federal and commercial ISVs, and emerging platform players aligned to ... our product strategy. + Partner closely with regional sales leadership and vertical GTM leads to ensure partner efforts are tightly integrated with account strategy, pipeline generation, and deal acceleration. + Support the evolution of our partner ecosystem,… more