- ASM Research, An Accenture Federal Services Company (Olympia, WA)
- …+ Designs, creates, tests, and maintains content rich, user-friendly interfaces with intuitive navigation content solutions. + Evaluates site performance and ensures ... ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and… more
- ASM Research, An Accenture Federal Services Company (Olympia, WA)
- …+ Prepares and makes briefings and presentations. + Leads team in on-site management of installations. + Works independently and installs, operates, maintains, ... Responsible for directing technical work on projects. Performs a variety of analyses and prepares appropriate documentation. Supervises and coordinates activities of a team of IT members engaged in computer operations, computer systems, computer programming,… more
- ASM Research, An Accenture Federal Services Company (Olympia, WA)
- …+ Google Cloud Platform (GCP) Service Management + The CCS shall maintain current certification as a Certified Cloud Security Professional. Possesses the ability to ... work independently with substantial cloud computing security knowledge. + The assessor must have the essential skillsets to identify, manage and resolve cloud computing security risk and implement "best practices" as applied within a cloud environment (across… more
- ASM Research, An Accenture Federal Services Company (Olympia, WA)
- …+ HS Diploma or GED; Bachelor's Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience. + 1-2 years of ... experience in information technology, systems administration or other IT related field. + Work hours are 10P - 7A CT (11P-8A ET) including weekends **Other Job Specific Skills** + Knowledge of Microsoft Operating Systems and products that include Microsoft… more
- ASM Research, An Accenture Federal Services Company (Olympia, WA)
- …+ Associate's Degree preferred or equivalent relevant experience. + Professional Certifications or License + 8+ years of experience in call center, quality control, ... Monitors customer interactions and reviews and analyzes customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and… more
- ASM Research, An Accenture Federal Services Company (Redmond, WA)
- …+ Responds to incident tickets in a 24x7 operational environment to meet SLA objectives. + Troubleshoots system issues using diagnostic tools like netmom, windbg, and ... Serve as a part of the incident management team in a 24X7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the Live Site… more
- ASM Research, An Accenture Federal Services Company (Olympia, WA)
- …+ Analyze incoming cases to determine and relay applicable guidance to issuers + Provide exemplary customer service through phone and email + Answer inbound phone ... calls + Validate issuer requests and articulate any deficiencies back to the issuer to ensure all necessary information is gathered + Understand and follow escalation criteria to forward issues where the requests are not resolved promptly + Build and maintain… more
- ASM Research, An Accenture Federal Services Company (Olympia, WA)
- …+ Master's degree in social work and Family Therapy, Counseling, or other human services field + Unrestricted state Licensure to practice independently (LCSW, LPC, ... Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues to military service members and their families.… more
- ASM Research, An Accenture Federal Services Company (Seattle, WA)
- …+ Bachelor's Degree or equivalent of 4 years relevant experience. Master's Degree preferred. + Minimum 5years of experience made up of prior military experience or ... Travels throughout their state and/or region, as directed, and is responsible for all aspects of the support of events that increase awareness of military community services. Serves as Subject Matter Expert (SME) to collaborate with existing family support… more
- ASM Research, An Accenture Federal Services Company (Olympia, WA)
- …+ Analyze the current architecture and develop target architecture for Health portfolio IT systems. Develop systems roadmap and disposition diagrams + Develop ... enterprise system's architecture for modernizing the systems using cloud-based technologies and agency guidelines (example: Human Centered Design, Zero Trust Architecture etc.) + Develop architecture artifacts such as operational views (OVs) and systems views… more