- Mass Markets (Wichita, KS)
- POSITION OVERVIEW ENTRY-LEVEL CALL CENTER AGENT (FULL-TIME) We are looking for call center agents to support inbound and outbound customer service and sales ... needed + Accurately document and process customer claims in appropriate systems + Lead fact-finding discussions to determine the best options for the customer +… more
- Mass Markets (Wichita, KS)
- …have established ourselves as a trusted partner in the industry. As a day shift Call Center Agent , you will be either dedicated to a specific project or handle ... needed + Accurately document and process customer claims in appropriate systems. + Lead fact-finding discussions to determine the best options for the customer. +… more
- Mass Markets (Wichita, KS)
- …Assurance Manager to lead the QA function in our BPO contact center . You will be responsible for ensuring service quality, compliance, and continuous improvement ... Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement...a QA leadership role within a BPO or contact center . + Strong knowledge of QA methodologies, tools, and… more
- Mass Markets (Wichita, KS)
- …partner in the industry. We are seeking an Experienced Operations Supervisor to lead a team of agents in delivering exceptional service across BPO campaigns. You'll ... and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. +...experience in a supervisory role in a BPO contact center . + Strong leadership, communication, and problem-solving skills. +… more
- Kyndryl (Topeka, KS)
- …goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive outreach). + ... a Consult Partner,** we are seeking a dynamic and experienced individual to lead strategic sales and consulting engagements focused on transforming Contact Center… more
- Mass Markets (Wichita, KS)
- …with prior experience in customer service leadership, supervision, or call center management. You'll be responsible for the performance, development, and success ... day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible for… more
- Mass Markets (KS)
- …for a motivated and results-driven Team Leader to oversee a team of call center agents. This role is essential in ensuring that performance standards are met, agents ... excellent problem-solving abilities, and a deep understanding of call center operations. To be considered for this role, you...+ Provide ongoing training and development programs to enhance agent skills and knowledge. + Offer guidance and support… more
- Pearl Interactive Network (Topeka, KS)
- Do you lead with empathy, drive performance with purpose, and bring out the best in your teams? **Pearl Interactive Network** is seeking accomplished **Call ... Center Supervisors (CCSs)** to join our **Talent Community** in...speed.cloudflare.com to verify before you apply.** 2. Ethernet cable access . Wi-Fi-only connectivity is prohibited. 3. Private and secure… more
- Textron (Wichita, KS)
- …: Identify and correct issues impacting safety, quality, volume, cost, and morale\. Lead short and long\-term improvement strategies + **Lean Culture** : Promote a ... trainings required for process excellence\. Act as a change agent to remove barriers to continuous improvement + **Data\-Driven...and planning * Free financial consultations and guidance * Access to the Textron Aviation Plane Wellness and Pharmacy… more
- PVH Corp. (Kansas City, KS)
- …+ Manage all controllable expenses, including the allocation of payroll. + Attends mall/ center management meetings in the absence of the GM / SM or Associate ... and quarterly staff meetings. + Able to express ideas effectively and lead by example. + Maintain confidentiality and meet own commitments. **MERCHANDISING &… more