- Mass Markets (Killeen, TX)
- …to the success of a globally expanding, industry-leading organization. As a day shiftCall Center Agent , you will be either dedicated to a specific project or ... tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer… more
- Mass Markets (Dallas, TX)
- POSITION OVERVIEW ENTRY-LEVEL CALL CENTER AGENT We are looking for call center agents to support inbound and outbound customer service and sales projects for ... needed + Accurately document and process customer claims in appropriate systems + Lead fact-finding discussions to determine the best options for the customer +… more
- Olsson (Austin, TX)
- Senior Commissioning Agent - Data Center (Travel Required) Arizona - Remote; Arkansas - Remote; Florida - Remote; Georgia - Remote; Idaho - Remote; Illinois - ... of Pre Functional and Functional Commissioning + Ability to lead projects and self-starter to take on a variety...how we use it in connection with your general access and use of our website, please review our… more
- The Walt Disney Company (San Antonio, TX)
- … control center spanning multiple vendors. + Collaborate with contact center supervisors to optimize platform automation enhancing agent adherence and ... strategic hard work and determination! The primary purpose of the Contact Center NICE/IEX Infrastructure Manager is to supervise and optimize the workforce… more
- Navient (Austin, TX)
- …+ Identifying opportunities for process automation through technology to streamline contact center workflows, improve agent efficiency, and enable customers to ... - break free from high-interest rates or monthly payments. + **Scholarships** - access to thousands of scholarships to help students pay less. Earnies are committed… more
- Mass Markets (Killeen, TX)
- …Assurance Manager to lead the QA function in our BPO contact center . You will be responsible for ensuring service quality, compliance, and continuous improvement ... Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement...a QA leadership role within a BPO or contact center . + Strong knowledge of QA methodologies, tools, and… more
- Mass Markets (Killeen, TX)
- …tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer ... to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success… more
- Mass Markets (Killeen, TX)
- …and posses excellent communication skills, we need your help in managing call center customer service agents. While your team operate the phone for a variety ... and a brief pre-employment test. - POSITION RESPONSIBILITIES Key Responsibilities: + Lead a team of 15-25 entry-level front-line customer service agents responsible… more
- Mass Markets (Killeen, TX)
- …partner in the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee QA analysts, ... + Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring...after 60 days of employment, and all employees have access to MEC medical plans after just 30 days.… more
- CBRE (Abilene, TX)
- …as the on-site coordinator to ensure the GC provides the necessary support (labor, access , equipment) for the Commissioning Agent (CX) to perform their work ... Data Center Construction Manager - Haskell, Tx (Relocation Available)...and immediately escalate any deviations from the plan. + Lead weekly work-plan reviews with the GC to scrutinize… more