• Contact Center WFM Systems Lead

    The Walt Disney Company (San Antonio, TX)
    …and determination! The primary purpose of the Contact Center NICE/IEX Infrastructure Manager is to supervise and optimize the workforce management (WFM) processes ... the WFM platform with the strategic plan for a centralized contact center control center spanning multiple vendors. + Collaborate with contact center supervisors to… more
    The Walt Disney Company (10/06/25)
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  • Lead DevOps Engineer, Middleware & AWS

    Fannie Mae (Plano, TX)
    …components. * Understand the end-to-end performance of IT platforms and account for interrelated functionality and processes when developing designs. * Establish ... Patterns, Monitoring standards, deployment process which includes execution of Test Automation and Service Deployment, etc. * Ownership of documentation for the… more
    Fannie Mae (09/26/25)
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