- Palo Alto Networks (Santa Clara, CA)
- …choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and ... you will take on the crucial role of spearheading the response and resolution efforts for critical customer operational issues, such as service disruptions and… more
- Travelers Insurance Company (Riverside, CA)
- …including: investigating, evaluating, estimating and negotiating to ensure optimal claim resolution for personal or business claims of high severity and complexity. ... cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution ) including maintaining full compliance with internal and external… more
- Broadridge Financial Solutions (El Dorado Hills, CA)
- …In addition, we are the 24/7/365 support for Broadridges Client Relations teams ( Account Management) across the country. When issues arise, a Client Ops Rep will ... the situation, review escalation procedures, and communicate directly to Account Management and/or the client. We are made up...3. Handle issues from beginning to end until a resolution has been reached. 4. You will apply your… more
- CBRE (Sacramento, CA)
- …with the best interest of the customer and ESI in mind. Documents problem resolution and report findings back to Account Executive/Project Manager for customer ... needs and provide clear and accurate responses to the customer. Articulates resolution to a customer's problem clearly both in verbal and written communication.… more
- Intuit (San Diego, CA)
- …of 10 years of experience primarily in service delivery, customer success or account management in a people leadership role As this role will require collaboration ... + Build a proactive, empathetic support culture focused on rapid resolution , transparency, and trust. **Operational Ownership** + Implement best practices in… more
- TEKsystems (San Diego, CA)
- …or ticketing system -perform routine IT tasks such as user account management, software installations, and device configurations -Assist with the implementation ... issues or only needs minimal assistance to find a resolution * Has a high attention to detail, works...dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program… more
- Paycom Online (Sacramento, CA)
- …to enroll in Paycom's 401(k) plan with company match, a flexible spending account , employee stock purchase plan and is eligible to receive bonuses. Employees will ... and resolves customer concerns and requests + Makes independent decisions on problem resolution that are consistent with Paycom policies and procedures + Submits all… more
- TEKsystems (San Luis Obispo, CA)
- …by consistently demonstrating professionalism, courtesy, and friendliness. + Issue Resolution : Promptly assess and resolve customer inquiries, identifying support ... needs and determining appropriate resolution paths. + Knowledge Base & SOP Utilization: Leverage internal resources such as Knowledge Base articles and Standard… more
- Kratos Defense & Security Solutions, Inc. (Roseville, CA)
- …+ Provides team leadership and coaching: + Directs execution and problem resolution across the engineering team on assigned program(s): + Coordinates team logistics: ... + Acting as or working closely with the Control Account Manager (CAM) or Project Engineer, monitors, and coordinates...Engineer and Program Manager to determine and implement a resolution . + Provides guidance to the engineering team based… more
- Ricoh Americas Corporation (San Diego, CA)
- …and update site procedures + Collaborate with internal offsite partners for issue resolution + Serve as a technical resource for issue identification and ... resolution + Manage client requests for digital mail and...financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA)… more