- Uniti (Cornelia, GA)
- …low repeat caller statistics, with high customer satisfaction and last call resolution results. The Consumer Retention Specialist position has the opportunity to ... it + Log the customers reasons for calling and resolution taken using our Retention Recommender + Use Retention...Plans + 401K Plan + Health & Flexible Savings Account + Life and AD&D, Spousal Life, Child Life… more
- Ryder System (Albany, GA)
- …Perform customer relationship activities to include customer interface, issue resolution and customer satisfaction Execute customer communication protocol pertaining ... the shop operations which include vehicle maintenance files Process all Account Payable Create repair orders for technicians. **Additional Responsibilities** +… more
- Navient (Atlanta, GA)
- …using internal/external tools and coordinate with other departments for timely and effective resolution . **About You:** + At least 1 year of experience in customer ... strong verbal and written communication with a focus on de-escalation, client resolution , and professional conduct. + Tech-savvy (MAC preferred), with ability to… more
- CIBC (Atlanta, GA)
- …on moderately complex issues, managing all assigned business credits, supervising the resolution of minor credit issues and actively participating in the ... resolution of more significant issues in a timely fashion....our employee's needs; including Medical, Dental, Vision, Health Savings Account , Life Insurance, Disability, and Other Insurance Plans, Paid… more
- The Coca-Cola Company (Atlanta, GA)
- …merchandising and delivery teams at local sales center(s) providing guidance and resolution to complex scenarios as they arise. + Engagement professional responsible ... and communicate potential problems to Regional Sales Manager with recommendations for resolution . + Ability to be ambitious and motivated every day while working… more
- Sedgwick (Atlanta, GA)
- …manages claims through well-developed action plans to an appropriate and timely resolution . + Assesses liability and resolves claims within evaluation. + Negotiates ... Manages the litigation process; ensures timely and cost effective claims resolution . + Coordinates vendor referrals for additional investigation and/or litigation… more
- Caterpillar, Inc. (Alpharetta, GA)
- …to diverse situations.** * Identifies and documents specific problems and resolution alternatives. * Examines a specific problem and understands the perspective ... analyze risks and benefits of alternative approaches and obtain decision on resolution . * Uses fact-finding techniques and diagnostic tools to identify problems.… more
- ADP (Alpharetta, GA)
- …clients that have gone Live in the quarter. + Own projects and drive resolution of issues for new clients. + Train and mentor service consultants; coordinate ... collaborate across multiple business units + Project management and problem resolution skills. Ability to handle multiple changing priorities while maintaining order… more
- RES (Atlanta, GA)
- …a liaison between IT, business stakeholders, and third-party vendors, coordinating resolution of complex technical issues and ensuring alignment with organizational ... Management (ITSM) framework, ensuring structured deployment, change control, and incident resolution . Track all activity in the ITSM platform to monitor KPIs,… more
- Cengage Group (Atlanta, GA)
- …a problem solver: actively assist the customer in obtaining the quickest resolution , provide initial troubleshooting, and ensure that digital courses are running ... experience in a relationship-based position such as a customer support or account management role. + Strong written and verbal communication skills. + Ability… more