- Paylocity (Rochester, NY)
- …on-site five days per week during designated work hours. Position Overview As the Account Manager, I play a pivotal role in resolving client payroll and HR system ... expertise. By effectively utilizing available resources and prioritizing issues, the Account Manager I deliver outstanding customer service. The role involves… more
- NTT DATA North America (NY)
- …medical, dental, and vision insurance, flexible spending or health savings account , life, and AD&D insurance, short-and long-term disability coverage, paid time ... End Users to identify IT issues, provide easy to understand explanation of the resolution , and to provide timely updates on progress of their IT issues + Respond… more
- Dodge Construction Network (Albany, NY)
- …concerns, and needs are communicated effectively to relevant departments for prompt resolution and product improvements - wholly own the customer experience + ... Develop and execute strategic account plans for customers, focusing on objectives, tactics and timeliness to maximize growth and retention + Contact and secure… more
- Acxiom (Albany, NY)
- …ensuring Acxiom's Real ID solutions advance industry leadership in identity resolution , privacy-first innovation, and cross-channel interoperability. As a key member ... a long-term roadmap for Acxiom's Real ID and identity resolution products, aligning business priorities, client needs, and market...department at ###. **We highly recommend you create an account to monitor your resume submissions. Click on the… more
- NBT Bank (Norwich, NY)
- …banking transactions. Ability to interpret all types of consumer/commercial account relationships and deposit/electronic banking documents. Provide guidance and ... ensure resolution to a variety of exceptions relating to deposit/electronic...set up new deposit/electronic banking accounts; verification of proper account set up; reconcile assigned accounts; resolve exception issues;… more
- Sharecare (Albany, NY)
- …their families through personalized resource and referral facilitation, issue resolution and healthcare navigation. Utilizing motivational interviewing and guided ... resource search + Member preferences management + Coordinate issue resolution with providers, payers or 3rd parties for: +...or status + Complex pharmacy inquiries + Complex spending account inquiries + Provide proactive care guidance for various… more
- Enhanced Protection Services (New York, NY)
- …ensuring appropriate prioritization and escalation of tasks and courteous, timely, and effective resolution of support issues + Engage in Level 1 Help Desk support ... for end users via account support, troubleshooting, and other technical support needs +...system monitoring, and test fixes to ensure effective problem resolution + Provide constant professional and courteous email/phone communication… more
- Vontier (Albany, NY)
- …enhance our services and stay at the forefront of the industry. ** Account Oversight:** Manage all operational aspects of client accounts, meeting contractual ... contract renewals, cross-sell, upsell, and P&L in the assigned territory. **Issue Resolution :** Facilitate the resolution of client issues and technical problems… more
- Sedgwick (Albany, NY)
- …disputes; to develop a strategy to bring a case to satisfactory resolution . **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** + Reviews/acts on reports/forms; responds to ... inquiries; seeks legal opinion and early resolution ; and communicates resolution to appropriate parties. + Handles high end cases with serious injuries and/or… more
- Sedgwick (Albany, NY)
- …information to internal or external customers; and assists real-time in the resolution of support issues to decrease penalty exposure. **ESSENTIAL FUNCTIONS and ... the technical EDI mapping in JURIS identifying system defects and managing escalation and resolution with the EDI IT team. + Responds to telephone calls, emails, and… more
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