- Evolent (Albany, NY)
- …closely with other Application Analysts, Technical Analysts, Development teams, and the Account Management team to ensure our clients have everything they need to ... and triage issues to the appropriate technical team for resolution + Partner with new clients to implement the...+ Provide first-level support, including problem replication, triage, and resolution of issues, the majority of which are associated… more
- University of Rochester (Rochester, NY)
- …phone support to team for issues needing immediate attention and problem resolution , such as answering questions, speaking directly with clients and/or providing ... follow up. Serves as resource to Outreach Account team, makes recommendations to improve processes, assists with training, communicates policies and procedures,… more
- Cardinal Health (Albany, NY)
- …customer business through contract administration, customer orders, and problem resolution . Customer Service Operations is responsible for providing outsourced ... acting as a liaison in problem-solving, research and problem/dispute resolution . **_Job Summary_** Responsible for answering inbound calls from...coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to… more
- Rallye Motor Company (Roslyn, NY)
- …application, and password issues. + Provide technical troubleshooting and resolution for computer hardware, software applications, mobile devices, and network ... standard operating procedures related to software and hardware deployments, account administration, and helpdesk tasks. + Draft knowledgebase articles, FAQs,… more
- Canandaigua National Bank & Trust (Pittsford, NY)
- …management customers in operational business needs, such as trouble shooting, account set up, equipment installation, the Cash Management Technical Specialist ... ensures the clients overall account success. What is needed to be successful in...role, identifies internal owner and forwards inquiry appropriately for resolution . + Tracks inquiries and analyzes them for trends,… more
- University of Rochester (Albany, NY)
- … account reviews/resolutions and all audits. Coordinates response and resolution to Medicaid and Medicare credit balances. Requests insurance adjustments or ... GENERAL PURPOSE: Performs follow-up activities designed to bring all open account receivables to successful closure. Responsible for an effective claims follow-up… more
- University of Rochester (Rochester, NY)
- …prior to placement into the appropriate EMR. Analyzes and determines resolution when documents are missing information. **ESSENTIAL FUNCTIONS** + Prepares medical ... not currently in patients' EMR. + Analyzes and determines resolution when documents are missing information such as barcodes...ensuring each document is assigned to the correct patient, account , and document type. + Reviews and determines proper… more
- Mastercard (New York, NY)
- …Enhance post-integration servicing by incorporating self-service portals, proactive issue resolution , and AI-powered customer support. o Develop an advanced, ... monitoring and analytics for customers to track integration health, dispute resolution , and operational efficiencies. o Offer tiered support models, including… more
- Travelers Insurance Company (Melville, NY)
- …(customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution ) including maintaining full compliance with internal and external ... claimants or their representatives. + Recognizes and implements alternate means of resolution . + May manage litigated claims. Develops litigation plan with staff or… more
- Robert Half Accountemps (Wappingers Falls, NY)
- …opportunity ideal for professionals experienced in business-to-business (B2B) collections and account management. If you have a strong background in reconciliation ... as construction, electrical institutions, and big-box retailers. * Conduct detailed account reconciliations to identify discrepancies and resolve payment issues. *… more