- WTW (New York, NY)
- …WTW internal resources to deliver on the client experience + Leads and mentors account team members + Maximizes the profitability and retention of their book of ... WTW resources and assets tailored to client needs; ability to drive conflict resolution + Negotiation skills: Ability to develop innovative and creative solutions to… more
- Amalgamated Bank (New York, NY)
- …community and CRA activities + Resolve customer complaints regarding sales, services or account issues. Respond to customer inquiries or complaints in person or over ... with customers and back office by following-up to ensure resolution + Greet customers in a professional manner that...Approve checks (up to authorized limit) using knowledge of account history and account information on file… more
- CBRE (Albany, NY)
- …of technology demonstrations and pricing proposals to clients. + Support resolution of technology challenges and roadblocks that impact the daily operations ... and success of our clients and account teams. + Support Technology Sector Lead in communications...communications with Clients, Sector Leadership, Alliance Directors and on account Technology Leaders on emerging solutions and opportunities to… more
- Confluent (Albany, NY)
- …Will Do:** + Meet/exceed quarterly retention targets by proactively engaging with account portfolio and ensuring renewal activities are completed along with the ... Confluent's solutions + Drive cross functional programs and services across existing account base that will grow usage, adoption, satisfaction, customer health, and… more
- General Motors (Lockport, NY)
- …teams. **What You'll Do:** + Perform early issue identification, tracking and resolution to ensure segment leadership. + Provide clear and timely communication to ... and creating quality solutions for medium level changes. Defect analysis resolution and verification for vehicle subsystem quality. Performs design reviews. +… more
- Cardinal Health (Albany, NY)
- …of product in a timely manner. The Coordinator, Individualized mediates effective resolution for complex payer/pharmacy issues toward a positive outcome and provides ... with ability to determine needs and provide one call resolution . + Manage workload of inbound faxes (if applicable)...coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to… more
- Microsoft Corporation (New York, NY)
- …communication skills to restore confidence, and partner with the customer's Account Team to prevent recurrences through the Customer Engagement Plan to ... of inclusion where everyone can thrive at work and beyond. **Responsibilities** Customer Resolution * Required to be on-call during shifts which will include nights… more
- American Express (New York, NY)
- …role manages end to end operational engagement of suppliers within their account portfolios. The Senior Analyst will be responsible for ensuring contractual ... of root cause, reporting, and follow through to corrective permanent resolution . In addition, this role coordinates partner communication assets for assigned… more
- Cardinal Health (Albany, NY)
- …customer business through contract administration, customer orders, and problem resolution . Customer Service Operations is responsible for providing outsourced ... acting as a liaison in problem-solving, research and problem/dispute resolution **_Job Summary_** The Representative II, Customer Service Operations...coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to… more
- NTT DATA North America (New York, NY)
- …colleagues to expediate diagnosis of errors and problems and to identify a resolution . + Investigates second line support calls assigned and identifies the root ... time. + Ensures incidents are updated with progress and resolution details in a timely manner using the required...activities and projects well in advance and take into account possible changing circumstances. + Ability to maintain a… more