- Cardinal Health (Albany, NY)
- …run and operational support. + Lead and participate in high-impact incident resolution using logs and anomaly detection tools (Splunk, Dynatrace), root cause ... various stakeholders. + Ensure leadership for system outages, problem resolution , root cause analysis, change and release management. +...coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to… more
- University of Rochester (Rochester, NY)
- …Troubleshoots equipment problems, files problem report and makes necessary contacts for resolution . + Researches and resolves paging issues which may impact or delay ... problems, files problem report and makes necessary contacts for resolution . + Escalates service requests with ISD for call...on call schedules in paging system + Update pager account information in paging system. + Daily review of… more
- GE HealthCare (NY)
- …+ Establish and engage in proactive daily communications with customers, to ensure resolution and proper follow + up, leading to customer satisfaction. + Implement ... and assist technicians on basic and complex repairs and resolution . + Work as a member of local team...Safety Committee or other participation, with regard to overall account activity). + Meet Health and Human Services, Environment… more
- Butler America (East Syracuse, NY)
- …with a high emphasis on customer satisfaction and first call resolution . Specific Responsibilities for this position include: * Provide exceptional customer ... parts selection and ordering, pricing and availability, expediting delivery, dispute resolution , and limited technical support) * Provide superior follow up to… more
- WMCHealth (Valhalla, NY)
- …has designated privacy representation and mechanisms for issue escalation and resolution . + Oversee the design, coordination, and execution of systemwide compliance ... Legal, and HR to ensure timely, objective, and well-documented resolution of compliance and ethics matters. + Analyze investigation...+ Vision + Retirement Savings Plan + Flexible Savings Account + Paid Time Off + Holidays + Tuition… more
- Cardinal Health (Albany, NY)
- …in incident management and communications, including follow-up with problem resolution post-mortem, and process improvement **Qualifications:** + 1+ year of ... in incident management and communications, including follow-up with problem resolution post-mortem, and process improvement. **Anticipated salary range:** $94,900 -… more
- Sedgwick (Syracuse, NY)
- …a capped caseload of workers' compensation claims, from inception to resolution , ensuring adherence to company procedures, industry best practices, and regulatory ... + **Negotiate** settlements of claims within designated authority to reach claim resolution . + Provide clear and effective **communication** with the claimant and… more
- CIBC (New York, NY)
- …standards, and regulatory requirements. Incident Management & Support: Lead the resolution of high-impact production issues, perform root cause analysis, and ... Work with production support and operations teams to manage incident resolution , monitor system health, and implement improvements. Other Technology Teams: Partner… more
- Raymond James Financial, Inc. (New York, NY)
- …the customer organization to ensure effective two-way flow of information and resolution of issues. Manage strategic client and customer relationships, typically by ... deploying large account teams to ensure ongoing customer satisfaction and loyalty...organization to ensure effective two-way flow of information and resolution of issues. + Identify and manage stakeholders up… more
- Cardinal Health (Albany, NY)
- …patient/physician inquiries and concerns in a timely manner + Mediate effective resolution for complex payer/pharmacy issues toward a positive outcome to de-escalate ... + Handle escalations and ensure proper communication of the resolution within required timeframe agreed upon by the client...coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to… more