- Cardinal Health (Harrisburg, PA)
- …customer business through contract administration, customer orders, and problem resolution . Customer Service Operations is responsible for providing outsourced ... acting as a liaison in problem-solving, research and problem/dispute resolution **_Job Summary_** The Representative II, Customer Service Operations...coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to… more
- Sedgwick (Pittsburgh, PA)
- …to provide oversight, and directs the handling to achieve the best possible resolution . + Acts as the organizational subject matter expert for line of business ... in evaluating exposure; recommends and directs action plans for issue or case resolution . + Articulates and documents clear and concise file notes to allow… more
- Cardinal Health (Harrisburg, PA)
- …of product in a timely manner. The Coordinator, Individualized mediates effective resolution for complex payer/pharmacy issues toward a positive outcome and provides ... with ability to determine needs and provide one call resolution . + Manage workload of inbound faxes (if applicable)...coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to… more
- CAI (Lyon Station, PA)
- …administer voice solutions for over 1,500 users, providing support and resolution for Avaya VoIP systems, programming phone sets, managing voicemail, troubleshooting ... station cabling and jacks + Assist in identification and resolution of other vendor line/circuit problems + Troubleshoot issues...dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be… more
- SAP (Newtown Square, PA)
- …with the customer as the starting point for the engagement. Align with account team to define and position collaborative service offerings from SAP. Manage ... the customer and partners. Create an action plan for rootcause analysis and resolution of the customer's issues and top issues. Prepare executive briefing. Condense… more
- TEKsystems (Harrisburg, PA)
- …of contact for members seeking assistance with their health plan benefits, account status, and service-related inquiries. This is a high-impact role requiring ... -Resolve member concerns with professionalism and empathy, ensuring first-contact resolution whenever possible. -Document all interactions accurately in the system… more
- CBRE (Harrisburg, PA)
- …with the best interest of the customer and ESI in mind. Documents problem resolution and report findings back to Account Executive/Project Manager for customer ... needs and provide clear and accurate responses to the customer. Articulates resolution to a customer's problem clearly both in verbal and written communication.… more
- WellSpan Health (York, PA)
- …care. Performs a variety of functions including, but not limited to, account follow up, phone queue management, insurance and general billing requirements, ... insurance company, attorney, and others to achieve payment or resolution of accounts in accordance with current government and...Posts all payments and adjustments to the correct patient's account . + Completes patient estimates in the work queue… more
- Lumen (Harrisburg, PA)
- …for any discrepancies as early in the process as possible. * Account Management: Maintain regular communication with customers to ensure their ongoing satisfaction ... and address any concerns. * Issue Resolution : Troubleshoot and resolve customer issues promptly, escalating complex...a Candidate** + Experience: 3+ years customer success or account management experience. + Education Level: Bachelor's Degree or… more
- PPL Corporation (Allentown, PA)
- …compliance with established PPL invoice and accrual processes, and timely resolution of any identified discrepancies. * Has significant experience in Project/Program ... on project specific tasks as well as individual professional development. Ability to see, account for, and coach others in the "big picture" as well as the details… more